IT Operations Support

ABOUT OATH:

The City of New York's Office of Administrative Trials and Hearings (OATH) is the nation's largest administrative tribunal, holding approximately 400,000 trials and hearings a year. As the City's central, independent administrative law court, OATH adjudicates a wide range of matters filed by nearly every city agency, board and commission. OATH also houses the Center for Creative Conflict Resolution which provides mediation and restorative justice support to City government agencies and the general public, and the Administrative Judicial Institute, a resource center that provides training, continuing education, research and support services for administrative law judges and hearing officers.

JOB DESCRIPTION

The City of New York's Office of Administrative Trials and Hearings (OATH) is the nation's largest administrative tribunal, holding approximately 400,000 trials and hearings a year. As the City's central, independent administrative law court, OATH adjudicates a wide range of matters filed by nearly every city agency, board, and commission. OATH also houses the Center for Creative Conflict Resolution which provides mediation and restorative justice support to City government agencies and the public, and the Administrative Judicial Institute, a resource center that provides training, continuing education, research and support services for administrative law judges and hearing officers.

OATH's Information Technology Department is seeking to hire a Computer Associate (Software). The OATH IT Operations unit handles the day-to-day operations of the OATH's summons intake. The unit processes the images of summonses delivered via FTP and other file transfer methods. Receiving and documenting all incoming copies of summonses from various agencies. These are organized and converted into image formats, then imported into different file systems and data feeds. This requires performing Quality Assurance as well as data entry for the expedited summonses for same-day hearings. The candidate will be responsible to assist with the day-to-day operations of the OATH's summons intake tasks, such as performing document scanning, clerical and other related work.

Duties include but are not limited to:

• Load the summons images into image management system.
• Extract the images from the server using FTP and other file transfer methods
• Convert image formats
• Quality Assurance of imported images
• Record-keeping and reconciliation of various file and data feeds
• Data entry of expedited summonses for same-day hearings
• Troubleshoot end-user issues related to software and hardware.
• Install, configure, test, monitor, and maintain software and hardware up to date.
• Perform onsite or remote diagnosis and resolution of desktop problems.
• Handle initiatives and special projects as assigned.
• On-call availability as needed/required. Schedules may include several days per month, after hours and weekend support.

Special Note:

Only candidates currently serving in a NYC agency as a permanent Computer Associate (Software) or who are currently reachable on the NYC civil service list should apply.

• Work Location: 66 John Street, NY, NY

Minimum Qualifications

1. A baccalaureate degree from an accredited college including or supplemented by 24 semester credits in computer science or a related computer field and one year of satisfactory full-time computer software experience in computer systems development and analysis, applications programming, database administration, maintenance and support, systems programming, data communications, mainframe development, mobile development, web development and design; or

2. A four-year high school diploma or its educational equivalent and five years of satisfactory full-time computer software experience as described in "1" above; or

3. Education and or/or experience equivalent to "1" or "2" above. College education may be substituted for up to two years of the required experience in "2" above on the basis that 60 semester credits from an accredited college is equated to one year of experience. In addition, 24 semester credits from an accredited college or graduate school in computer science or a related field, or a certificate of at least 625 hours in computer programming from an accredited technical school (post high school), may be substituted for one year of experience. However, all candidates must have at least a four-year high school diploma or its educational equivalent and at least one year of satisfactory full-time experience as described in "1" above.

Preferred Skills

Candidates must demonstrate: - 5+ years of proven experience in a customer service focused IT position involving desktop support, desktop engineering and customer service- Knowledge of Windows, Microsoft O365, iOS/Android and Pulse Secure.- Experience with FTP- Excellent organizational, time-management and multi-tasking skills, including the ability to take initiative, prioritize duties, and work both independently and within a team.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.