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IT Operations & Support Lead

Expired Job

IT Associates, Inc. Houston , TX 77056

Posted 2 months ago

6 Month Contract to Hire Position
Location - Houston, TX

Our client is seeking a Technical Lead for IT Operations & Support eager to lead a diverse set of disciplines and responsibilities from Production Support to Operations for a major Business Unit centered in Houston. The scope of responsibilities includes managing ongoing support operations, standardization of tools, managing platforms, upgrades, environment readiness, and improving overall production support and application performance. The candidate will have strong leadership skills along with a deep technical knowledge in the areas above and enjoy playing a hands-on role and diving deep into technical details when necessary.
In this role the candidate will focus on several key areas for multiple Business Units:

Production Support. Provide leadership to an onshore/offshore software team focusing on the maintenance of a large suite of applications.

The focus in this area is in managing multiple computing environments from non-production to production to DR. This includes the planning, analysis, implementation, and testing of environment changes as well as the isolation of application issues for later resolution by development teams.

IT Operations. In this role the candidate will manage hosting operations and implement technical changes as well. The entire computing platform resides in an private cloud environment and requires ongoing oversight and evolution.

APM Services. The Application Performance Monitoring (APM) Services represent a centralized capability where GBS and the GIO provide applications across the company with a common service for APM realization.

Solution Engineering and Technical Project Leadership.

Relationship Management. In addition to providing the above technical leadership and contributions this role calls for extensive customer liaison activities. This will allow for the exercise of significant responsibility in shaping the plans, expectations, and deliverables between the Business Unit customer and GBS or GIO. As needs are identified they will be codified for fulfillment by the GBS engineering teams.
Our ideal candidate bridges development, operations, support, and customer relationship. This candidate feels comfortable in a development capacity and also understands the ITIL framework and its implementations. A strong interest in continuous improvement is required and an orientation towards a DevOps model of working is strongly desired.
Manages and appropriately escalates delivery impediments, risks, issues, and changes associated to product development initiatives and deployments.
Open to wearing many hats; from development to solution engineering to project planning to team and resource allocation and staff development. .
Displays technical leadership and oversight of implementation and deployment planning, system integration, ongoing data validation processes, quality assurance, delivery, operations, and sustainability of technical solutions.
Manages application aspect of production, staging and development environments working with infrastructure team including developing and validating compliance with procedures related to disk space usage, monitoring solutions, deployment, conventions, access to the production and development environments, performance monitoring, code modification validation, scheduling, and more.
Works across teams and with vendors in order to successfully identify, prioritize, and resolve issues and provide subject matter expertise for enhancements, developments, and operational improvements.
10-15 years technology focused experience in application management and IT infrastructure disciplines or related functions including 3-5+ years of technology leadership or management experience with a demonstrated understanding of ITIL and DevOps including technical quality control processes, artifacts and tools. An ability to quickly identify and drive to the optimal solution when presented with a series of constraints.
Possesses excellent verbal and written communication skills with the ability to interact across a diverse group of stakeholders including development, product owners, business stakeholders and subject matter experts.
Possesses expert technical understanding of the intersection of development and operations (SDLC, ITIL, DevOps), monitoring and management tools, and deployment processes and tools.
Possesses high level understanding in the areas of web application programming, content management systems, API, databases, and system design.
Excellent judgment, analytical thinking, and problem-solving skills.
Deployment tools such as Octopus, Puppet, Chef or similar.
Monitoring tools such as New Relic, App Dynamics, Dynatrace or similar.
Exposure to cloud computing technologies, specifically with Azure and AWS. Rackspace experience a plus.

ITIL, Operations

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IT Operations & Support Lead

Expired Job

IT Associates, Inc.