IT Operations Specialist

Position Summary:

The IT Operations Specialist will be responsible for managing the complete lifecycle of mobile devices, ensuring optimal performance, security, and cost-efficiency. This role requires handling procurement, deployment, and maintenance of mobile devices, alongside managing carrier invoices and optimizing expenses. Additionally, the IT Operations Specialist will manage incident resolution, provide level 1 and level 2 help desk support, and ensure seamless operations of IT systems and applications.  A successful IT Operations Specialist will represent the IT community in a clear, concise fashion, manage relationships, conflicts, and communication with a high level of efficiency and clarification.

Overall Responsibilities:

Mobile Device Management:

• Procurement and Deployment - Oversee the ordering, Move/Add/Change/Deletes (MACDs), and asset management of mobile devices.
• Policy Enforcement and Security - Implement and enforce policies, apply patches, and ensure the security of the mobile platform.
• Carrier Invoice Management - Manage carrier invoices, perform audits and validations, handle disputes, and ensure accurate billing.
• Expense Optimization - Optimize expenses, generate reports, and allocate costs effectively.
• Device Maintenance - Coordinate device kitting/staging, replacements, reclamations, repairs, redeployment, and recycling.

Incident Management:

• Demonstrate ownership of incidents and manage their resolution from end-to-end with a highly responsive approach.
• Escalate issues and provide visibility to senior IT management when necessary.
• Ensure timely and effective communication throughout the incident resolution process.

Help Desk Support:

Provide level 1 and level 2 support for issues related to:

• Network usage and connectivity.
• Systems and applications usage and access.
• Desktops, laptops, and mobile devices.
• Communication devices and teleconferencing equipment.
• Software installations and updates.

Requirements

Education and Experience:

• A minimum of an associate degree in computer science, information systems or related major.
• Minimum of 3 years of applicable experience
• Applicable certifications desired but not required.

Technical Skills:

• MDM – Mobile Device Management (Cisco Meraki preferred)
• ABM – Apple Business Manager
• Supporting Apple iOS devices
• Help-Desk – Mobile device, PC troubleshooting Network troubleshooting,
• Audio Visual Support

Benefits

Besides the great team environment, we also have a strong benefits package for our team members:

• Competitive base salary
• Team based profit sharing program
• 401K for all employees with 3.5% company match
• Medical, dental, and vision coverage
• Paid Time Off Policy + 9 corporate holidays
• Formal training and development program