IT Operations Senior Manager - ERP

Stanley Black & Decker, Inc. New Britain , CT 06050

Posted 2 months ago

Job Description:

IT Operations Senior Manager

  • ERP

Come Make the World With Us

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World. Sound like you? Join our top-notch team of 54,000+ professionals in 60 countries who are making their mark on some of the world's most beloved brands, including DEWALT, CRAFTSMAN, STANLEY, BLACK+DECKER, IRWIN, LENOX and more.

What You'll Do

As a IT Operations Senior Manager

  • ERP, you'll be part of our IT team located remote. You'll get to:
  • Be responsible for overseeing and coordinating the delivery of application enhancement in the ERP tower.

  • Make sure that Service Level Agreements (SLAs) are met and take necessary steps for improvement.

  • Act as the single point of contact for Business Relationship Manager with respect to service-related issues.

  • Have the ability to work seamlessly across multiple stakeholders and Senior leadership teams and Vendor Partners towards common objective.

  • Partner with a managed service provide, provides consolidated reporting view of all maintenance and production support activities for the ERP tower and the applications with the tower.

  • Reviews performance characteristics to predict and review recommended solutions by MSP vendor for scalability concerns.

  • Review MSP vendor recommended systems-level insight to the application team.

  • Ability to tie together solutions across systems and knowledge of overall IT infrastructure.

  • Monitor key service delivery processes and resources to identify opportunities for more efficient delivery and implementation of new systems and services.

  • Participate in the overall planning and design or the specific core business systems.

  • Engage all stakeholders including more senior individuals and performing suppliers in order to convince and influence them to address and resolve issues.

  • Develop the systems and processes to ensure that business, project and employee needs are met in the assignment of staff to projects

  • Knowledge of IT compliance for IT-SOX, IT Policies, Internal and External Audit Support.

  • Review logs for system level, high level and elevated access which are provided by MSP vendor.

Who You Are

You always strive to do a good jobbut wouldn't it be great if you could do your job and do a world of good? You care about quality - at every level. You love to learn and grow and be acknowledged for your valuable contributions. You're not intimidated by innovation. In fact, you embrace it. You also have:

  • Working knowledge of handling ERP application landscapes.

  • Decision making abilities

  • Understanding of tying up IT with business process.

  • Rigor for Continuous improvement

  • Incident management

  • Knowledge of required technologies (incl 3rd party solutions)

  • Problem Management / RCA

  • Excellent Oral & written communications

  • Release / deployment management

  • Systems change / configuration management

  • Knowledge of ERP based applications.

  • Experience of working with ERP and 3rd party related technologies.

  • Understand of basic ERP architecture concepts

  • Understand of middleware platforms

  • Release management planning tools

  • Cloud computing / SaaS / IaaS / PaaS technologies

  • ITIL / Service Management

  • Integration Technologies

  • Disaster recovery / business continuity planning

  • Fiori technologies

  • Undergraduate degree and 5+ years relevant experience, or

  • Graduate degree and 6-8 years relevant experience.

What You'll Receive

You'll receive a competitive salary and a great benefits plan:

  • Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off and tuition reimbursement.

  • Discounts on Stanley Black & Decker tools and other partner programs.

How You'll Feel

We want our company to be a place you'll want to be - and stay. Being part of our team means you'll get to:

  • Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.

  • Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera and online university.

  • Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity and inclusion.

  • Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back and sustainable business practices.

What's more, you'll get that pride that comes from empowering makers, doers, protectors and everyday heroes all over the world. We're more than the #1 tools and storage company and #2 security solutions provider, with a leading presence in engineered fastening. We're visionaries. Industry 4.0 innovators. As successful as we've been in the past, we have so much further to go. That's where you come in. Join us!

#LI-AH1

All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran's status or any other protected characteristic.

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IT Operations Senior Manager - ERP

Stanley Black & Decker, Inc.