IT Operations Manager

Job Description Job Description Major Duties/Responsibilities: Strengthen and maintain relationships with VA and other DOE lab users Work closely with the program’s chief data architect to manage the data requirements of researchers Lead facilitation of user and project onboarding and offboarding Manage the hardware lifecycle including storage as a service and high-performance computing clusters Collaborate with KDI on technical recommendations for systems health and improvements Provide full-cycle resource management including receiving VM requests and discussing with the Resource Utilization Committee (RUC) Using expert knowledge and judgment, analyze incoming project requests and make recommendations to the RUC as to which of those to pursue Prepare and present monthly reports on systems usage, project financials, task status, etc.

Document and maintain procedures and processes and provide recommendations to improve efficiencies Deliver ORNL’s mission by aligning behaviors, priorities, and interactions with our core values of Impact, Integrity, Teamwork, Safety, and Service. Promote diversity, equity, inclusion, and accessibility by fostering a respectful workplace – in how we treat one another, work together, and measure success. Basic Qualifications:

A Bachelor’s degree in Information Technology, IT Operations Management or a related field of study and eight (8) years of confirmed experience. An equivalent combination of education and experience may also be considered. 5 years confirmed experience in project management. Technical knowledge of Information systems management, ability to gather and understand systems requirements for projects, and general understanding of systems architecture.

Excellent verbal and written communication skills to support regular interactions with Laboratory staff and sponsors and to prepare reports, proposals, publications, presentations, and journal articles. Demonstrated effective interpersonal and communication skills supporting team building, partnership, and leadership. Preferred Qualifications:

IT project management experience. Experience working in a research or technical environment. Motivated self-starter who works independently and participates creatively in collaborative teams across the laboratory.

Ability to function well in a fast-paced research environment, set priorities to accomplish multiple tasks within deadlines, and adapt to ever changing needs. Visa Sponsorship: Visa sponsorship is not available for this position.

Q or L clearance: This position requires the ability to obtain and maintain a clearance from the Department of Energy. As such, this position is a Workplace Substance Abuse (WSAP) testing designated position. WSAP positions require passing a pre-placement drug test and participation in an ongoing random drug testing program.