IT Operations Manager

The science of electronics is transforming exponentially through innovation and connectivity around the planet. Every day, breakthroughs are making technologies - from micro-processors, memory chips and flat panels to photovoltaic cells - even smaller and more powerful, opening up countless new possibilities in how the world lives, works and connects. Air Liquide Advanced Materials grows by enabling our customers to innovate. Our ALOHA and Voltaix products are critical to the manufacturer of the newest computer chips required for Big Data and the Internet of Things.

How will you CONTRIBUTE and GROW?

The IT Operations Supervisor is responsible for the design, operations, monitoring and growth of IT assets across all US and APAC sites within Air Liquide Advanced Materials. This includes server infrastructure, storage, networking, and backup across both business network and industrial network systems. In addition, the Operations Supervisor is responsible for management of the IT support infrastructure, with a focus on providing Tier 2/Tier 3 support for all ALAM users across US and APAC sites.

Responsibilities include but are not limited to:

• Scalable network design, planning, and implementation compliant with corporate standards

• Site reliability design, engineering, and ongoing maintenance

• Backup infrastructure management and design

• Industrial IT security management

• Industrial IT infrastructure management

• Firewall management, support, and design to support internal applications and growth

• Server management (Windows Server 2022, 2019, 2016) to support internal application development team

• Escalated support desk resources for high priority issues impacting business

• After-hours escalation contact for any IT issue across all sites

• Management of IT operations team responsible for server management, network management, industrial network hardware, and escalated user support.

• Design, implement and scale IT infrastructure that supports business needs

• Collaborate with corporate IT groups around the globe to deliver the best possible service to internal and external customers

• Work closely with business stakeholders in designing solution and estimating effort for new capital initiatives from an IT standpoint

• Capital project/budget planning & execution

• Document critical performance metrics to ensure optimal performance of all ALAM assets

• Lead team with a wide array of responsibilities across the globe, while performing within budget and on time.

• Successfully complete all assigned training

Technical Competencies:

• Windows Server 2022, 2019, 2016

• Active Directory in a multi-domain and multi-site environment

• Google G Suite

• VMware ESXi, vSphere

• Veeam Backup & Replication

• SQL/Database design & management expertise

• Linux (ESXi, Ubuntu Server, RHEL)

• Dell PowerEdge Servers, EMC SAN/Data Domain hardware

• Experience with a wide variety of networking and security/firewall vendor equipment, ranging from Cisco, Aruba, Sonicwall, Dell, Palo Alto, etc.

• Thorough understanding of networks including TCP/IP data flows and firewall ACL's

• LAN networking, VLAN management, Ethernet switches and wiring

• Powershell/Bash scripting

• IT Inventory management, purchasing, and maintaining vendor relationships

• Disaster recovery and continuity planning

• Vulnerability assessment and remediation, security awareness

• Network architecture planning in hazardous environments (Class I Div II, etc.)

Are you a MATCH?

Requirements:

• Bachelor's degree in Computer Science and/or Information Technology

• 10+ years experience in a Windows system administration role

• Meets key technical competencies

• Strong working knowledge of networking technologies and platforms

• Excellent project management, organizational, record-keeping, and documentation skills

• Exceptional interpersonal skills

• Effective working with teams to accomplish shared goals

• Communicates effectively with colleagues, customers, and management

• Able to manage several business critical projects simultaneously while maintaining day to day operations

• Effective at diagnosing and solving technical problems and coordinating service provider support when necessary

• Understands the IT support environment and requirement to adjust schedule when necessary to perform upgrades, maintenance, and other tasks with least disruption to the business

• Ability to create and deliver presentations or training

• Able to travel when necessary to support other sites

• Able to provide off hours support when required

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.