Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

IT Operations Control Specialist Lead

Expired Job

ADP Elk Grove Village , IL 60009

Posted 4 months ago

Unlock Your Career Potential: Technology at ADP. Do you enjoy exploring, identifying and inspiring the future of the workplace and the lives of millions of people? At ADP, the world's largest B2B cloud company, our Technology team is comprised of brilliant engineers, architects, data scientists, infrastructure experts, and more. We were first in our industry to offer a SaaS solution and continue to push the envelope utilizing the latest operating platforms to deliver the highly automated, intelligent and predictive solutions that are redefining what is possible. Named one of Forbes' "Most Innovative Companies" and one of Computerworld's "100 Best Places to Work in IT", we are committed to leading the way in product development and research, empowering you to bring to life the latest innovations that will forever change the way businesses manage their most vital asset, employees.

IT Operations Control Lead (Monitoring, Console Operations, Compliance, & Routine System Maintenance)

RESPONSIBILITIES:

Hours: 4 - 10 hour shifts; Wednesday

  • Saturday, 10:30 am

  • 8:30 pm

  • Availability Management: Monitors technology performance 24/7/365 with accountability to business users, clients, and service managers for service availability. Understands business requirements and cycles escalating utilization, throughput, and maintenance window concerns. Measures and reports on availability. Analyzes information and identifies trends. Provides feedback to implementation engineering and service management on alert thresholds.

  • Event Management: Manages changes of state of IT Infrastructure leveraging automation and monitoring systems and tools. Drive the restoration of normal service operation as quickly as possible and minimize the adverse impact on business operations in the case of a failure or reduction in quality to an IT service. Log, prioritize, diagnose, escalate, and/or resolve Events which include Incidents, Major Incidents, Requests, and Changes. Communicate impact, work-around procedure, incremental updates on status, and resolution to business users, clients, and other IT organizations.

  • Manages routine maintenance, scheduled tasks, and cyclical business operations including backups, recycles, and restarts. Supports business back-office operations. Accountable for all hardware break fix coordinating support with vendors, data centers, and implementation engineering. Maintains operations logs/reports, shift schedule logs/reports, and scheduled reports.

  • Continuity Management: Supports disaster recovery testing efforts. Supplies feedback to design engineering in post test reviews. Executes standard recovery procedures in the case of true disaster declaration.

  • Capacity Management: Monitors technology performance during business use cycles with accountability for meeting capacity demands. Triages performance and capacity issues based on Run Book prescribed instruction. Escalates to Technical & Application Management and/or Implementation Engineering as required. Provides feedback on capacity concerns and observed trends. Performs health checks.

Organization Development and Leadership:

  • Coaching and Mentoring front line associates. Providing support, direction, and feedback to department. Supporting management by administering to staff, enabling productivity, and realizing associate potential. Recognizing positive achievements and counseling to performance gaps under the guidance and feedback from management.

  • Engaging peers and clients to gauge team results and performance. Identifying practices and responsibilities which require improvement. Probing for value added opportunities. Negotiating and agreeing to standards, rules of engagement, and other inter-departmental standards.

  • Provide leadership to the organization that creates, empowers, and delivers World-Class Support to IT and the businesses that we support.

  • Effectively communicate goals and objectives to the organization, working closely with associates to drive success.

  • Inspire teamwork within the Organization and IT

  • Support IT goals and objectives

QUALIFICATIONS REQUIRED:

  • BS/BA -- Business or technical degree, with an emphasis on business or appropriate business experience is required.

  • 5 year's experience in Enterprise Operations Function

  • Demonstrated exceptional leadership experience across all IT functions

  • Ability to inspire teamwork between organizations

  • Demonstrated ability to work under pressure

  • Ability to organize and mobilize interdepartmental work groups

  • Establish and maintain excellent business relationships

  • Excellent communication and negotiation skills

  • Excellent influential skills are critical

  • Must be Service and Client Driven

  • Must be comfortable dealing with all levels of management

  • Good technical understanding of all Hosted & Mainframe platforms

  • Ability to build and grow an organization

  • Must be assertive in order to represent clients best interest at all times

#cb#

#LITECH

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

  • Previous IT Leadership Experience
  • ITIL Certification(s)
  • Working knowledge and Experience with Operating System Administration: UNIX/Linux/Windows, MVS operating system(s)
  • Demonstrated experience, or knowledge, with general IT topics client/server, OS, Database, networking, security, and automation

Software in the Cloud. Experts on the Ground:

ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNE Magazine, and recognized by Forbes as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Inventory Control Analyst

Tesla Motors

Posted 5 days ago

VIEW JOBS 12/6/2018 12:00:00 AM 2019-03-06T00:00 The Role Inventory Control Analyst Responsibilities * Develop, implement and monitor all key functions related to inventory transactions to ensure that they are accurate and timely from and to all external and/or internal operations * Monitor internal and external warehouse movement for accuracy and cost effectiveness as directed by the General Manager or Warehouse Manager * Work closely with and provide guidance to the Inventory Specialist team in regards to data collection, data analytics and report development * Develop and supply strategic reporting to the Operations management team including quarterly summaries, monthly trends, week over week analysis and daily reporting * Develop trend reporting on top offenders in all functions of the warehouse for inventory inaccuracies to help operations leadership in seek to understand conversations * Innovate and maintain cycle count programs in a perpetual inventory environment at all site on campus * Perform thorough research and document inventory discrepancies to identify root causes and supply possible solutions to increase accuracy and efficiency * Develop and drive departmental and organizational goals through data analysis with the ability to speak to multiple levels of the business * Take a high level of ownership in regards to site training and team development based around inventory, to help mitigate inventory issues on campus * Help develop all leadership on site to ensure they understand inventory movements external into the building and internal to the Lathrop campus operations * Additional responsibilities include trend analysis, RCA, Defect analysis, inject identification and corrective actions * Daily reporting on variance trends on site including top offenders by username per function, top bins with discrepancies, top pick zones with errors, and any additional root cause investigations * Quarterly, Monthly, and weekly summaries of inventory adjustments including true write offs, variance bucket trending and monetary value trends * Lead all inventory audits on site with external and internal auditors Requirements * Bachelor's Degree in Big Data Analytics, Mathematics, Statistics, Accounting, Computer Information Systems or Industrial Engineering * A minimum of 5 years of experience in an inventory control role or 7 years of warehousing supervision * Advance skills using SQL, Tableau and/or Python * Advance skills using excel with knowledge in macros and VBA Tesla Motors Elk Grove Village IL

IT Operations Control Specialist Lead

Expired Job

ADP