Unlock Your Career Potential: Technology at ADP. Do you enjoy exploring, identifying and inspiring the future of the workplace and the lives of millions of people? At ADP, the world's largest B2B cloud company, our Technology team is comprised of brilliant engineers, architects, data scientists, infrastructure experts, and more. We were first in our industry to offer a SaaS solution and continue to push the envelope utilizing the latest operating platforms to deliver the highly automated, intelligent and predictive solutions that are redefining what is possible. Named one of Forbes' "Most Innovative Companies" and one of Computerworld's "100 Best Places to Work in IT", we are committed to leading the way in product development and research, empowering you to bring to life the latest innovations that will forever change the way businesses manage their most vital asset, employees.
IT Operations Control Lead (Monitoring, Console Operations, Compliance, & Routine System Maintenance)
Hours: 4 - 10 hour shifts; Wednesday
Saturday, 10:30 am
Availability Management: Monitors technology performance 24/7/365 with accountability to business users, clients, and service managers for service availability. Understands business requirements and cycles escalating utilization, throughput, and maintenance window concerns. Measures and reports on availability. Analyzes information and identifies trends. Provides feedback to implementation engineering and service management on alert thresholds.
Event Management: Manages changes of state of IT Infrastructure leveraging automation and monitoring systems and tools. Drive the restoration of normal service operation as quickly as possible and minimize the adverse impact on business operations in the case of a failure or reduction in quality to an IT service. Log, prioritize, diagnose, escalate, and/or resolve Events which include Incidents, Major Incidents, Requests, and Changes. Communicate impact, work-around procedure, incremental updates on status, and resolution to business users, clients, and other IT organizations.
Manages routine maintenance, scheduled tasks, and cyclical business operations including backups, recycles, and restarts. Supports business back-office operations. Accountable for all hardware break fix coordinating support with vendors, data centers, and implementation engineering. Maintains operations logs/reports, shift schedule logs/reports, and scheduled reports.
Continuity Management: Supports disaster recovery testing efforts. Supplies feedback to design engineering in post test reviews. Executes standard recovery procedures in the case of true disaster declaration.
Capacity Management: Monitors technology performance during business use cycles with accountability for meeting capacity demands. Triages performance and capacity issues based on Run Book prescribed instruction. Escalates to Technical & Application Management and/or Implementation Engineering as required. Provides feedback on capacity concerns and observed trends. Performs health checks.
Organization Development and Leadership:
Coaching and Mentoring front line associates. Providing support, direction, and feedback to department. Supporting management by administering to staff, enabling productivity, and realizing associate potential. Recognizing positive achievements and counseling to performance gaps under the guidance and feedback from management.
Engaging peers and clients to gauge team results and performance. Identifying practices and responsibilities which require improvement. Probing for value added opportunities. Negotiating and agreeing to standards, rules of engagement, and other inter-departmental standards.
Provide leadership to the organization that creates, empowers, and delivers World-Class Support to IT and the businesses that we support.
Effectively communicate goals and objectives to the organization, working closely with associates to drive success.
Inspire teamwork within the Organization and IT
Support IT goals and objectives
BS/BA -- Business or technical degree, with an emphasis on business or appropriate business experience is required.
5 year's experience in Enterprise Operations Function
Demonstrated exceptional leadership experience across all IT functions
Ability to inspire teamwork between organizations
Demonstrated ability to work under pressure
Ability to organize and mobilize interdepartmental work groups
Establish and maintain excellent business relationships
Excellent communication and negotiation skills
Excellent influential skills are critical
Must be Service and Client Driven
Must be comfortable dealing with all levels of management
Good technical understanding of all Hosted & Mainframe platforms
Ability to build and grow an organization
Must be assertive in order to represent clients best interest at all times
PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
Software in the Cloud. Experts on the Ground:
ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNE Magazine, and recognized by Forbes as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.
At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.