Seal & Design Syracuse , NY 13211
Posted 6 days ago
Utilizes service desk software on a daily basis to ensure that all new issues and requests
are entered properly, reviewed, and responded to/escalated in a timely manner
according to Seal & Design Inc. expectations
Monitors IT operations; gathers system performance information and identifies issues with
IT systems
Administers user and network account access (Identity and Access Management)
Performs computer hardware and software troubleshooting; provides education to the end-user
Assists with the purchase, tracking and deployment of IT assets
Creates/updates documentation for the Service Desk knowledge base, and also supporting
documents used to standardize IT policies, processes, and procedures
Executes software installs and updates as needed; maintains data and information system
security
Supports the IT Operations team with the maintenance, installation, and troubleshooting of IT infrastructure
Observes safety and security procedures
Requirements
· Experience with Windows 10/11 and MS Office 365; Mac OS and/or Linux experience a plus
· Knowledge of scripting (PowerShell) and/or automation
· Ability to conduct research independently and deliver reports to decision-makers
· Demonstrated proficiency and desire to deliver excellent customer service
· Strong written and oral communication skills, phone skills; attention to detail
Benefits
Seal & Design