IT Onsite Support Analyst

Pandora A/S Milan , TN 38358

Posted 1 week ago


Posted: 12 Mar 2019

Deadline: 31 Mar 2019

Location: Milan


We have a new opportunity for an Onsite support analyst role across our Retail channel and offices. Supporting both our existing store portfolio, offices and new store openings, you will champion best practice IT retail and offices processes and help inspire innovating new ways of working.


Be the Global IT Ambassador for IT Support in the office

Work closely with your colleagues in other PANDORA locations and our external IT partners

Enjoy working independently in the local office while sharing your experiences with your colleagues in other countries

Provide Level 1 support for IT & application issues for stores

Provide Level 2 support collaborating with ServiceDesk when cases cannot be solved remotely

Manage the local IT assets and ensure they are always fully operational

Fix technical issues remotely for stores or if necessary organize on site third party support

Support for store openings & refits

Onsite support for office employees and all onsite equipment (e.g. Printers, AV, etc)

Facilitate Introductions and training in the IT landscape for new starters

Software Upgrades, Deployment & License administration (MAC & PC)

Diagnosing and solving hardware/software faults

Logging customer/employee queries

Analyzing call logs to spot trends and underlying issues

3/5 years previous experience with Retail and office IT support

Fluent italian and english knowledge

Experience and understanding of IT systems within a Retail and office environment

Ability to support and advise users both in person and via long distance communications

Commercial awareness of new IT trends within Retail industry

Be willing to support remote sites, including occasional visits

Good time management, work management, prioritization, travel and training planning

Decision making and problem solving.Excellent communication skills, written and verbal

In-depth knowledge of Windows 10, iOS, Android, Office 365, Skype for Business, and standard office Hardware, peripherals, and office equipment

If you are interested in this position and feel you have the relevant skill set then we'd love to hear from you! Please click here to apply.

PANDORA designs, manufactures and markets hand-finished and contemporary jewellery made from high-quality materials at affordable prices. PANDORA jewellery is sold in more than 100 countries on six continents through around 7,700 points of sale, including more than 2,700 concept stores.

Founded in 1982 and headquartered in Copenhagen, Denmark, PANDORA employs around 32,000 people worldwide of whom more than 14,000 are located in Thailand, where the Company manufactures its jewellery. PANDORA is publicly listed on the Nasdaq Copenhagen stock exchange in Denmark. In 2018, PANDORA's total revenue was DKK 22.8 billion (approximately EUR 3.1 billion).

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IT Onsite Support Analyst

Pandora A/S