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IT Onboarding Specialist

Expired Job

Macmillan New York , NY 10007

Posted 3 months ago

Macmillan Publishers is a global trade book publishing company with prominent imprints around the world, publishing a broad range of award-winning books for children and adults in all categories and formats. Macmillan Publishers is committed to our authors, our employees, and to the environment.

U.S. publishers include Celadon Books, Farrar, Straus and Giroux, Flatiron Books, Henry Holt & Company, Macmillan Audio, Macmillan Children's Publishing Group, St. Martin's Press and Tor Books. In the UK, Australia, India, and South Africa, Macmillan publishes under the Pan Macmillan name. The German company, Holtzbrinck Deutsche Buchverlage, includes among its imprints S. Fischer, Kiepenheuer and Witsch, Rowohlt, and Droemer Knaur.

Macmillan Publishers is a division of the Holtzbrinck Publishing Group, a large family-owned media company headquartered in Stuttgart, Germany.

We are an Equal Opportunity Employer committed to reflecting a broad representation of differences --race, ethnicity, religion, sex, sexual orientation, gender identity/expression, physical ability, age, family status, economic background and status, geographical background and status, and perspective in our workplace. The successful candidate for this position will be an employee of Holtzbrinck Publishers, LLC.Requirements

Position Description:

This purpose of this position is to act as the IT liaison between Human Resources and the Service Desk department. This is a unique, important position within the Service Desk. The position is vital to the onboarding process for new employees and the termination process for employees being off-boarded. The position is challenging because it will require working with multiple departments across both Macmillan Trade and Macmillan Learning.

Major Responsibilities:

  • Ensuring all SLA levels are being met and maintained for all tasks related to the onboarding/off-boarding processes.

  • Train and provide guidance to onsite desktop technicians in relation to onboarding and off-boarding processes.

  • Work with Service Desk staff to make sure automated task sequences are replicated in ticketing system (ServiceNOW)

  • Documentation creating and maintaining detailed documentation related to onboarding/off-boarding processes.

  • Process Improvement-- always looking for ways to improve service delivery methodology.

  • Coordinating with Application owners and SME's

Required Skills / Knowledge:

  • Windows 10 Support

  • ServiceNOW ITSM (Or other ITSM Solution)

  • Landesk

  • UPS Logistics/Processing

  • Microsoft Office (Excel)

Experience Needed:

  • 1-2 years of onsite support

  • Experience using any ITSM ticket system

  • Desktop Support Experience Desired

Educational Background Required:

  • Associates in Computer Science or equivalent experience

Apply On-lineSend This Job to a Friend About Us | Careers | Contact | Site Map | Terms of Use | Privacy Notice Visit a Publisher's website ADULT TRADE - - - - - - - - - - Farrar, Straus & Giroux First Second Books Henry Holt Macmillan Audio Picador St. Martin's Press Tor/Forge CHILDREN'S - - - - - - - - - - Feiwel & Friends Farrar, Straus & Giroux Books for Young Readers Henry Holt Books for Young Readers Priddy Books Square Fish Books Tor Starscape COLLEGE & ACADEMIC - - - - - - - - - - Bedford/St. Martin's Palgrave Macmillan W.H. Freeman Worth Publishers MAGAZINES & JOURNALS - - - - - - - - - - Nature Scientific American Macmillan 2007

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IT Onboarding Specialist

Expired Job