What's next in music is first on SoundCloud. As the world's largest open audio platform, SoundCloud is powered by a connected community of creators, listeners and curators who share, discover and influence what's new, now and next in music and audio.
We're looking for an IT Administrator to maintain, streamline and expand our office infrastructure. You are the go-to person for computer hardware and software needs, providing front line user support for all of SoundCloud's internal tools and technologies. You troubleshoot, respond to inquiries and find solutions to technical challenges. Beyond the day-to-day, you improve the SoundCloud user experience by contributing to longer term projects and documentation efforts. You are highly technical and are comfortable problem solving with multiple operating systems (like OS X, Linux, Windows) and a range of devices (including desktops/laptops, phone systems, video conferencing and various wireless devices). You occasionally partner with various teams including security, networking and infrastructure. You're a fast learner and a great communicator who can support the IT needs of global offices of all sizes and employees of varying technical backgrounds.
Required skills and experience:
Knowledge of Mac and PC administration (software installation, hardware maintenance)
1-3 years experience with Google Apps (G-suite administration)
Installing and maintaining network hardware: printers, cable installation, etc.
LAN/WAN and mobile computing environments
Great communication & time management skills
General IT troubleshooting & documentation experience
In-depth video conference hardware & software systems experience.
Experience with CLI (Basic fundamentals)
1-2 years experience with network and firewall administration
JAMF or other MDM device deployment systems.
What you're all about:
You're an enthusiastic, experienced IT professional with a technical background, an "Apple-store Genius Bar" mentality and with love for fruit
You are a white-hat hacker who wants to work for and with hackers
You want to work with interesting, tech-savvy people
If it sounds like we are looking for you, send us your resume and a short cover letter!