Blue Cross And Blue Shield Association El Dorado Hills , CA 95762
Posted 3 weeks ago
Your Role
The Command Control Center (BSOC) team is responsible for executing and monitoring batch operations and Network Operations Center (NOC) events to assure successful execution and completion within required timelines. The IT NOC/Batch Operator, Experienced will report to the Senior Manager, Command Control Center. In this role you will provide L1 support for BSOC Operations and in general, work with other operations teams to ensure batch and NOC are operating efficiently and drive continuous improvement. You will resolve incidents with support of L2 and L3 teams and drive problem management to ensure incidents do not recur and develop solutions that improve business outcomes for BSOC Operations.
Your Work
In this role, you will:
Execute and monitor batch operations and NOC monitoring events to ensure timely and successful completion
Provide technical direction and proactive solutions to optimize batch schedules and ensure compliance with batch windows
Offer secondary support, analysis, troubleshooting, and triage to resolve batch operations and/or NOC events
Develop and continuously refine NOC documentation and enterprise monitoring policies to meet requirements
Collaborate with business and IT teams to translate requirements/requests into design for implementation or updates to batch schedule or NOC events
Support critical issues through to resolution serving various IT and the business customers
Deliver on continuous service improvement objectives, including shift turnovers and handoffs with support teams
Act as the Incident Manager initiating conference call for a major IT incident, coordinating technical teams, facilitating triage thru resolution, and updating incident tickets
Provide oversight and coordination during IT incidents, ensuring effective communication and resolution
Blue Cross And Blue Shield Association