IT Network/Telecom Engineer - Dual-Campus

Title: IT Network/Telecom Engineer

Department/Location: IT Network / St. Louis, MO and Elsah, IL

Position Type: Full-time (12-month)

Summary

Principia is looking for an IT Network/Telecom Engineer. In this role, you will manage operations and maintenance of the voice and data network infrastructure, wireless network, telephone system, and inside/outside cable plant on both campuses including technical support, billing, and Switchboard procedures and operations. You will represent the face of IT/Network department to the Principia community and support a respectful and productive team atmosphere.

Your proven administrative, organizational, and communication skills as well as your ability to work under pressure and balance multiple priorities with grace, flexibility, versatility, and patience will be key to your success. Reporting to the Network Director, you will play a critical role in supporting Elsah and St. Louis users including Faculty, Staff, and students. You'll collaborate with the Elsah and St. Louis Network Engineers to support the needs of IT/Network.

Who We Are

At our award-winning pre-K-12 school in St. Louis, Missouri, and top-ranked Principia College in Elsah, Illinois, Principia faculty and staff make up a close-knit community of educators, coaches, and professionals taking a distinct approach to education-blending academic excellence with Christian Science-based character education. Principia's team of over 500 employees supports not only Principia School and Principia College, but also a worldwide network of Alumni & Friends.

At Principia School, our core value is LOVE. Love and its attributes underpin our foundational beliefs as well as our educational approach. We focus on developing the whole child-intellectually, physically, mentally, socially, and spiritually, preparing students for the next steps in life. We foster a challenging yet supportive environment where character unfolds naturally, and talent is cultivated through boundless opportunities. Character education plays an essential role in every aspect of the student experience, and classroom work is augmented by character trips, leadership development, and real-world, hands-on, project-based learning.

At Principia College, our globally-focused curriculum honors diverse perspectives and develops creative changemakers who use their academic skills for good in service to themselves, their communities, and the world. In-depth study meets real-world experience through study abroad programs, internships, capstone projects, and a robust slate of student activities, including a world-renowned mediation team, top-ranked solar car team, national champion rugby club, and the nation's oldest student-run public affairs conference.

Principia employees are part of an engaging academic community preparing students to be tomorrow's leaders, thinkers, and changemakers. We strive to create a collaborative and inclusive environment where everyone feels they belong and are valued.

Primary Responsibilities

Support/Technical:

• Works with peers to monitor and maintain all aspects of the voice and data network infrastructure including network switches and WAPs, class of service, carrier network circuits, fire alarm and other low voltage infrastructure, etc.

• Works with peers to monitor and maintain all aspects of the core phone system including routing tables, network circuits/trunks, phone system servers, class of service, etc.; manages regular system updates in coordination with vendors.

• Works with peers to respond to and resolve user trouble reports and MAC (Move, Add, Change) requests.

• Properly updates the ticket queue for all issues.

• Works with peers to respond to system alarms immediately and maintains ownership of issues to resolution in a timely fashion.

• Escalates issues to vendor/manufacturer support when necessary.

• Works with peers to maintain the inside and outside cable plants in coordination with vendors.

• Works with peers to provide user community updates in coordination with the Director for outages, scheduled maintenance, and wide-impact changes to policy or system functionality.

Administrative/Engineering:

• Participates in overall design of the data network infrastructure and phone system in coordination with peers and the Network Director, and coordinates with peers on reporting/approval for design changes via the Network Architectural Group and IT Change Advisory Board.

• Works with peers to maintain all admin and user documentation for the phone system.

• Works with peers to maintain inventory records and runs system reports to track capacity against utilization.

• Coordinates with the Director on maintaining and implementing department policy for both campuses.

• Works with the Director and peers on maintaining standards documentation for The Principia's cable plant.

• Assumes management of smaller scale Network projects from the Director once defined and funded.

• Ensures vendors adhere to The Principia's standards documentation.

• Updates the campus telephone e-Directory. Creates and distributes annual printed directories.

• Works with peers to maintain department inventory, including replacement parts, tools, computers, Operator stations, etc.

Switchboard (Dual-Campus):

• Assists the St Louis staff on setting and maintaining Switchboard policy for both campuses.

• Assists with annual supplemental training for substitute Switchboard Operators in concert with Elsah and St. Louis staff.

Core Competencies

• Team players: Ability to collaborate and partner with peers and senior leaders is critical, with an ability to listen, give and receive feedback, and be comfortable exchanging ideas and speaking candidly in a professional and collegial manner

• Strategic thinkers: Ability to consider complex topics from multiple perspectives and offer innovative solutions.

• Interpersonal Skills: Strong interpersonal skills and the ability to work effectively and professionally with candidates and staff at all levels and build strong relationships

• Results Driven and Productivity: Ability to prioritize and deliver results in a high-volume environment

• Project Management: Monitors status of projects, thoroughly deals with project details, holds project owners and participants accountable, delivers clear, accurate depiction of status

• Technical Skills: Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills

Minimum Qualifications

• Student of Christian Science; if not, then values-aligned

• Supportive of Principia's mission, vision, and values as articulated here https://www.principia.edu/about/mission

• Bachelor's degree and/or other technical certifications not previously listed.

• Minimum 3 years experience with data networking, wireless and/or telecommunications.

• Cisco Routing and Switching, Cisco Voice, and Cisco Wireless experience required.

• CCNA Routing and Switching, CCNA Voice, and CCNA Wireless certifications desired.

• 24/7 on-call and on-site support in emergencies; backup for St. Louis and Elsah staff.

The statements above describe the general nature and level of work but are not a complete list of responsibilities and are subject to change at the discretion of Principia.

Equal Opportunity

Principia, a mission-driven institution, believes every person has the right to an equitable and respectful educational environment and workplace. Principia does not discriminate on the basis of race, color, national origin, ethnicity, gender (identity or expression), sexual orientation, family status, disability, age, or military or veteran status.

In hiring, admissions, and related decisions, Principia-as an institution with a religious mission- gives preference, where appropriate, to Christian Scientists.