Responsible for the day-to-day operation of the Network and Hardware services team to ensure it aligns with the business objectives of the organization.
Works closely with Sr. Management to identify, recommend, develop, implement, and support cost-effective technology solutions that enhance business continuity and directly support strategic initiatives.
Responsible for interviewing, hiring, scheduling, assigning work; appraising performance; coaching, counseling and disciplining; promoting and recommending for promotion; terminating and recommending for termination.
Designs, implements, and supports all infrastructure systems.
Develop business case justifications for major technology investments.
Develop and implement policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
Negotiate with vendors, outsourcers, and contractors to secure infrastructure-specific products and services.
Serves as liaison with staff to identify, define and seek resolution to defined business problems.
Monitors network and server performance and develops strategies for optimizing network and server infrastructure.
Administer and support Windows, Linux-based operating systems, AS400, and multi-vendor network routers, switches and firewalls.
Responsible for compliance with all Federal and Government regulations.
Administer and support Microsoft enterprise technologies such as Active Directory, DHCP, DNS, DFS, NPS, Group Policy, IIS, SQL, Certificate Authority services, Exchange and Skype for Business.
Administer and support network infrastructure technologies such as MPLS, VLAN, BGP, EIGRP, IPSEC, VOIP, VPN, WLAN, LAN, WAN, etc.
Administer and support VMware, Citrix, and other virtualization technologies.
Administer and support data replication technologies and system backups.
Administer and support ACL's, anti-virus, anti-spam, host-based firewalls, internet content filtering and other security measures.
Maintain patch management system for all servers and workstations.
Actively maintain help desk tickets and provide thorough documentation for problem resolution of tickets.
Provides on-site and remote hardware/software/network support to end users as needed.
Provide 24x7 support of the infrastructure.
Other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's Degree in the Information Technology field or equivalent combination of education and experience.
Experience and Other Requirements:
Minimum five years of experience in IT field.
Proven experience in IT infrastructure strategic planning and development, project management, and policy development.
Proven supervisory experience and strong leadership skills.
Demonstrated ability to apply IT in solving business problems and communicating them in a business/user friendly language.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Excellent communication and documentation skills.
Must be able to perform all functions independently with minimal supervision in a reasonable amount of time.
In-depth knowledge of applicable laws and regulations as they relate to IT.
Must be able to evaluate projects, prioritize, and delegate as necessary.
Must be flexible to work after-hours, weekends and on-call.
Well versed in all current Windows technology, PCs as well as LAN/WAN environments.
General knowledge in AS400 operating systems.
Extensive knowledge in Virtual Machine theory and function.
Certificates, Licenses and Registrations:
MCSE (Systems Engineer) or CCNE or related certifications preferred.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, kneel, crouch, or stoop; use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee is frequently required to stand and walk. The employee is required to lift and/or move up to 50 pounds. Some Infrequent overnight travel is required.
The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Extensive use of desktop computer and phone in a fast paced environment is required