IT Network Engineer
North Texas Lead
Dallas , TX 75201
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Provides mid level technical support for the enterprise network. Addresses and resolves complex technical issues. Develops, implements, and administers the enterprise network and provides technical expertise to internal/external contacts in a 24 hour 7 days a week operation.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Performs installation, configuration, and management of the enterprise network.
- Provides Tier 2 support for the enterprise network; including switches, routers, firewalls, VPNs, gateways, wifi, routing protocols (OSPF and BGP), monitoring and reporting applications etc.
- Addresses and resolves complex technical issues with internal/external customers, including assisting with problems escalated beyond Tier-1.
- Develops and maintains precise network documentation, reports and presentations for management review.
- Adheres to enterprise strategies and plans for network administration and security. Prepares and maintains device configuration, including routine backups, long-term archives, and disaster recovery support. Collaborates in the development and deployment of the Disaster Recovery Plan.
- Participates in change management and incident review as needed. Document changes and actions in change management system and ticketing system.
- Monitors and analyzes enterprise network performance and security. Ensures that network performance supports enterprise applications. Develops and implements network performance and security improvements.
- Provides remote support as necessary.
- Performs other duties as assigned.
MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
Note:An equivalent combination of related education and experience may be substituted for the below stated minimums excluding High School Diploma, GED, Licenses, or Certifications.
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- Bachelors degree from an accredited college or university in Computer Science, Information Systems, Business or related field.
- Five (5) years of functional experience supporting enterprise networks.
- Datacenter knowledge and experience preferred.
- ITIL Foundation certification preferred.
- Must hold a current basic network certification from a leading network manufacture at the time of hire or must obtain certification within six (6) months of hire. Certifications must stay current with industry standards.
- Ability to demonstrate a working knowledge of enterprise network hardware, software, and associated equipment.
- Ability to work variable work hours. Available in the event of required emergency response.
- Exemplary analytical and creative skills to find solutions to complex technical problems.
- Friendly, clear and courteous communicator (written and oral) who enjoys being an active member of a technical team focused on providing highly valued solutions to critical business customers and technical peers at all levels, both inside and outside of DART.
- Ability to meet the expectations and requirements of internal and external customers. Receives first-hand customer information and uses it for improvements in products and services. Establishes and maintains effective relationships with customers and gains their trust and respect.
- Ability to quickly find common ground and solve problems for the good of all. Can represent his/her own interests and yet be fair to other groups. Easily gains trust and support of peers.
- Ability to use rigorous logic and methods to solve difficult problems with effective solutions.