IT Network Engineer

Job Title: Network Engineer

Dept: IT

Reports To: Project Delivery Manager

FLSA Status: Exempt

Salary Range: $75,000-$120,000 annually

Benefits: Benefit Eligible

Kelley Create is a dynamic and innovative business technology company dedicated to helping our partners grow their businesses while supporting the wild success of our co-workers and ourselves. We pride ourselves on delivering exceptional customer service and are committed to driving growth and success in our industry.

Kelley Create seeks a talented and dynamic Network Engineer to join our team. The Network Engineer is responsible for project discovery and systems analysis efforts, systems and network design, writing statements of work, executing project plans, and resolving advanced escalated support requests. Network Engineer will also work to continuously advance personal and organizational technical abilities, ensuring Kelley is providing high-value solutions and services designed to meet clients' specific needs.

Job Duties and Responsibilities:

• Network design, configuration, and installation of devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS, ACL, VLAN)

• Perform systems implementation and administer infrastructure on premises and in the cloud; systems include Active Directory, Azure Active Directory, and Office 365 global administration

• Troubleshoot and resolve escalated tickets, including those associated with project design, scoping, and completion tasks

• Perform in-depth analysis of system performance and planning, and then summarize the results for varying audiences, outside technical partners, and senior-level management.

• Provide mentoring, guidance, and education to junior staff. Provide feedback on junior staff, and work with the manager to ensure their appropriate professional development

• Understanding of Hyper-V, VMWare, and other virtualization platforms

• Thorough understanding of industry best practices for Windows Server environments and associated roles and dependencies

• Customer experience focused while communicating with clients frequently and professionally representing Kelley at all times

• Continuously develop technical and professional skills by learning from experiences, studying, and completing training courses

• Self-starters with a good work ethic, the ability to work independently or as a team, and a desire to come up with the best solutions for our clients

• Other duties as assigned

Supervisory Responsibilities:

This position does not have supervisory responsibilities.

Skills and Abilities:

• Ability to act with a sense of urgency while paying attention to detail

• Ability to multi-task effectively and thrive in a fast-paced environment

• Ability to communicate in a positive, effective, and efficient manner

• Ability to work independently and as part of a team

• Ability to prepare, organize, and present information to groups of people

• Ability to match Kelley solutions to current and prospective client needs

• Ability to work after-hours and on-call shifts

• Advanced technical skillset in LAN/WAN design and troubleshooting

• Experience with Cisco IOS, HPE Procurve, ArubaOS, Meraki, and switch stacking techniques

• Advanced technical skillset in Windows operating systems: Windows (8,10,11) Windows Server (2012R2,2016,2019, etc.)

• Proficient with typing, use of Microsoft Office Applications and 365 platform

• Ability and desire to provide an effortless customer experience

• Ability to pass a background check

Experience Requirements:

• Minimum of five (5) years of experience in an IT support or consulting role

• Minimum of three (3) years of experience with LAN and WAN configuration, setup, and troubleshooting

• Minimum of three (3) years of experience with Microsoft Active Directory

Education/Certification Requirements:

• BA/BS in a related field, or relevant experience

• One or more of the following industry certifications are preferred - CCNA/CCNP/CCDE, Network+, Microsoft Certified roles related to Windows Server, Azure, infrastructure administration

• Possesses reliable transportation

Physical Demands and Work Environment:

The physical demands and work environment described below represent the positions' activities and surroundings. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Frequently communicates with co-workers, customers, and vendors in person, on the telephone, and on the computer to provide assistance

• Frequently operates a motor vehicle while traveling to client site

• Frequently exposed to outside elements when traveling to client site

• Frequently sits and/or stands for long periods of time

• Frequently uses the computer with fingers and hands for documentation, research, and troubleshooting

• Frequently works in a well-lit, tempered room

• Frequently views the computer to perform duties

• Frequently bends, stoops, kneels, or climbs when installing or moving computers, monitors, servers, etc.

• Occasionally lifts objects such as office supplies, computers, monitors, and servers with weights up to 50 pounds

Competitive Benefits Package Include:

• Medical Insurance

• Dental/Vision Insurance

• Life Insurance

• Flexible Spending

• Supplemental insurance

• 401K with company match

• Profit Sharing upon goal attainment

• Paid Vacation

• Paid Holidays

• Ongoing training opportunities

Equal Opportunity Employer:

Kelley Create is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or veteran status. In addition to federal law requirements, Kelley Create complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.