IT Metrics Program Manager

Overview

Why GMF Technology?

GM Financial is set to change the auto finance industry and is leading the path of embarking on tech modernization - we have a startup mindset, and preserve our small company culture, in a public company environment with financial stability and intense growth over a decade-long history. We are data junkies and trust in data and insights to advance our business objectives.

We take our goal of zero emission, zero collision, zero congestion, and zero friction very seriously. We believe as the auto finance market leader we are in the driver's seat to lead us in the GM EV mission to change the world.

We are building global platforms, LATAM, Europe, China - and we are looking to grow our high-performing team. GMF is comprised of over 10,000 team members globally. Join our fintech culture within a Blue-Chip company where we are changing the way we use technology to support our customers and business.

Responsibilities

Overview

The IT Manager will aid the IT Data and Analytics organization in defining various reporting metrics, collecting and tracking them and derive insights for the department. This team member ensures data quality, integrity, and accuracy of reporting while supporting reporting, dashboard creation, analysis and data gathering across their department.

This team member will work closely with their leadership team to define appropriate IT metrics, and will have a high level of understanding of how to produce accurate and meaningful metrics to deliver high quality, actionable, efficient, and interactive reporting to drive business and technology decisions.

The ideal candidate will also be responsible for working with Office of CIO and represents IT Data and Analytics organization in coordinating activities, deliverables, conducting outreach, and representing our organization in several IT initiatives. We have several internal reporting responsibilities to report on for the IT Digital Transformation and deliver to CIO vision. This role requires a unique blend of scientific understanding, strategic thinking, and leadership skills.

This is a high-impact role that requires a detail-oriented, data-driven and process-focused mindset, with a work ethic equipped to tackle demanding, highly cross-functional tasks. You will also act as the partner relationship liaison for the Office of CIO to maintain open line of communication, escalation channel, and interdepartmental initiatives to ensure productive and successful business outcomes.

What Makes you an ideal candidate?

• Collaborate with stakeholders to evaluate alternatives, assess risks, and make informed choices that align with IT Data & Analytics organizational metrics and reporting.

• Experience in effectively managing relationships and keeping information moving freely across all levels of the organization.

• Provide guidance to the team in defining and development of metrics, dashboards, front-end reporting capability for executive reporting that provides metric trending and analysis summarized for executive-level consumption.

• Analyze metrics data to derive insights, identify trends, and provide actionable recommendations to guide critical decisions.

• Oversee adherence to standards in Metrics and reporting for the IT Executive Monthly Business review.

• A demonstrated proficiency in computer/system/data skills to manage presentations, analysis, and data insights.

• Manage and lead complex coordination and assignments with a high degree of autonomy, confidentiality, and accountability for results.

• Continually refine, enhance, and automate processes and reports utilizing BI/Dashboarding tools such as PowerBI, Cognos, SharePoint, MS Teams, and ServiceNow.

• Interact closely with the finance resources to oversee the financial aspects of initiatives, including budgeting, cost tracking, and expenditure optimization.

• Implement Agile methodologies across initiatives, fostering adaptive, iterative, and value-driven development.

• Drive continuous improvement and innovation to optimize processes, enhance efficiency, and facilitate continuous improvement within the IT organization.

• Acts as a trusted advisor to internal customers and the Metrics team in order to drive business value

• Understanding of SQL and data wrangling concepts

• Knowledge of information technology systems, infrastructure and operations

• Working knowledge of ITIL practices

• Highly skilled in data analytics and data visualization

• Advanced computer skills, including but not limited to SQL, MS Excel Power BI, ServiceNow, Cognos, SharePoint, VBA, MS Power Point and MS Access

• Working knowledge of information systems and operations systems for supported business groups

Qualifications

Experience

• Bachelor's Degree in Computer Studies or related Business area; or equivalent work or military experience required
• 5-7 years of IT experience with databases and BI tools required
• 5-7 years of experience designing and developing analytics and reporting required
• 3-5 years of experience identifying and developing metrics and KPIs

What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.

Our Culture: Our team members define and shape our culture - an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive.

Compensation: Competitive pay and bonus eligibility

Work Life Balance: Flexible hybrid work environment, 2-days a week in office

Note:Please note we are not able to consider candidates who require visa sponsorship for this position.

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