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Supervises a team or team(s) of IT professionals and sometimes, nonexempt employees who support them. Directly responsible for results produced by the teams/groups/sub-units managed. May contribute as a consultant level (i4) technical resource. Guide reporting staff in completing their tasks, coordinate group work flow and provide skill training based on personal proficiency in the technical processes, techniques, and tools they use.
Manages projects, programs, or processes; applies work methods to adapt to changing conditions consistent with Voya-prescribed methodologies and standards.
Approves design, technical, or operational specifications developed by subordinates. Ensures that the final work product of subordinates meets all quality standards.
Perform as a consultant level (i4) IT sub-discipline individual contributor.
Coordinates work across multiple work teams; develops, updates, and implements contingencies for multiple teams to meet changing project or service needs. Anticipates changing resource needs and takes action to meet expectations on time and within budget.
Defines work group goals and establishes priorities and staff performance expectations.
Identifies and initiates work process and tool improvements that lead to increased workplace productivity and employee satisfaction.
Responsible for conducting periodic performance reviews for staff, including professional development plans and goals.
Other duties as assigned.
Knowledge & Experience:
Bachelor's degree in Computer Science, Engineering or a directly related field and/or equivalent work experience.
Five years of progressively responsible experience in IT.
Demonstrated success in project execution with involvement in multiple major projects or a sustained record of success as an IT services provider.
At Voya, we have identified the following critical skills which are key to success in our culture:
Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.
Learn more about Critical Skills.
Voya Financial Inc.