IT Manager

Transdevna Hartford , CT 06183

Posted 2 months ago

Overview

The IT Manager will plan, coordinate, and direct research and facilitate the computer-related activities of the location or region of responsibility. They help determine both technical and business goals in consultation with top management and make detailed plans for the accomplishment of these goals. This requires a strong understanding of both technology and business practices.

This is for proposed business and all offers are contingent upon Transdev's award of the contract.

Responsibilities

  • Technical support for computer problems and issues with computer applications or systems.

  • Maintain, install, and monitor computer network and equipment;

  • Back up network data;

  • Install and test hardware and software;

  • Train users in procedures related to network applications software or related systems.

  • Assist the District and the Contractor in using Trapeze platforms as well as installing and testing updates and/or upgrades;

  • Create custom user reports in Trapeze system as requested.

  • Other duties as assigned to ensure the efficient operation of the regional and Company.

Qualifications

Education, Licensing, and Certifications Required:

  • Bachelor's degree in Information Technology required.

  • Graduate degree preferred.

Experience, Skills, and Knowledge Required:

  • Experience with Trapeze and Stratagen software required.

  • Previous experience working in the area of systems analyst, for example, or as a computer support specialist, programmer, or other information technology professional.

  • Astute understanding of people, management processes, and customers' needs.

  • Must possess strong interpersonal, communication, and leadership skills because they are required to interact not only with staff members, but also with other people inside and outside their organizations.

  • Must have an understanding of how a business functions, how it earns revenue, and how technology relates to the core competencies of the business.

  • Demonstrated ability to plan, assign, and supervise the work of subordinate employees engaged in a variety of activities.

  • Demonstrate ability to identify and understand problems and to determine the appropriate measures it takes to solve problems.

  • Considerable interpersonal skills, including the ability to establish and maintain effective working relationships with others.

  • Ability to maintain a variety of complex records and to prepare reports.

  • Excellent communication skills both written and oral.

Pre-Employment Requirements:

  • Drug testing and background check

  • Testing related to job requirements

Physical Demands:

The physical demands described here are representatives of those that must be met by the employee to successful perform the essential functions of this job. Work is generally done sitting at a desk, utilizing repetitive hand and wrist motion. Lifting, stooping, pulling, and bending is required. Reasonable accommodations can possibly be made to enable individual with disabilities to perform the essential functions.

  • 95% of work is accomplished in doors and in air conditioned or well ventilated facilities.
  • 5% is done remotely using modems, laptops, e-mail and the Internet.
  • 5% travel to offsite locations.

For more information please visit our website at www.transdevna.com/careers

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm

Drug free workplace

If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Education Customer Success Account Manager

Microsoft Corporation

Posted 4 days ago

VIEW JOBS 8/7/2020 12:00:00 AM 2020-11-05T00:00 Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission. Customer Success: Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes. We are looking for a highly motivated and passionate Customer Success Account Manager (CSAM) to drive program management for Strategic accounts that have a significant number of key cross cloud workload engagements running concurrently. As the CSAM you will drive acceleration of cloud adoption from Pilot/MVP to production for customers' cloud engagements by providing cross-engagement oversight, resource orchestration, and blocker escalation in close collaboration with key account team unit members and business partners supporting customer success. * Experience - 3+ years of success in complex technical engagement management and/or program management required. Prior work experience in a Program Manager or Engagement Manager position focused on Cloud and software/services solution preferred. * Leadership - This role requires strong communication skills, as well as displaying executive presence and confidence in varying levels of customer situations. The CSAM must show leadership in teams comprised of Microsoft, Partner and customer resources who may be engaged in the delivery of complex solutions for overall customer success. * Relationship Building - Proven track record of building relationships with senior customer executives in large or highly strategic accounts. Experience in managing various stakeholder relationships to get consensus on solutions/engagements required. * Program Management - Excellent skills in planning for a portfolio of engagements, cross-group collaboration, resource orchestration, communications, analytical capabilities, and attention to detail required. * Collaboration and Communication - Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication. Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (Senior Executives, IT management, Database administrators and Data Scientist). * Technical - Experience with cloud and hybrid infrastructures, architecture designs, and migrations preferred. Knowledge of market trends and competitive insights preferred. Understanding of partner ecosystems and the ability to leverage partner solutions to solve customer needs preferred. * Education - Bachelor's degree or equivalent work experience. Bachelor's degree in Computer Science, Information Technology, Engineering or related field preferred. Certification(s) in the following preferred: * Project Management: PMP * Technologies: Cloud, mobile, web application development, cloud-native application architecture * Travel required: 25-50% Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work. As a Customer Success Account Manager, you are the primary customer facing role responsible for customer success through the management of program deliveries and strong customer relationships. The prevailing business priority is the customers' successful adoption and productive use of Microsoft cloud technologies. You are front and center with our customers supporting their digital journey and empowering them to achieve more! Key Accountabilities include: * Fulfill Support contract obligations by driving quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions. * Partner with your customer and Account Team to prioritize and plan customer engagements and programs across cloud and on-premise workloads. * Define outcomes to improve the health, performance, and business capabilities of the prioritized workloads to drive customer value realization. * Orchestration, customer sponsor management, and stakeholder communication of prioritized engagements and programs. * Track, escalate, and plan for the remediation of technical blockers and provide engineering feedback to further our product and solutions as appropriate. We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other's ideas because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference. To learn more about Microsoft's mission, please visit: https://www.microsoft.com/en-us/about Check out all of our products at: http://www.microsoft.com/en-us Microsoft Corporation Hartford CT

IT Manager

Transdevna