IT Manager

Stefanini Group is looking for a Digital Site Delivery Specialist for a globally recognized company!

Job Details:

• 12-month contract (Possible long term)
• Onsite role in Green River, WY

Job Description:

ADMINISTRATIVE MAIN MISSIONS OF THE POSITION

Within the Solvay IT entity being part of the Workplace platform, the DT site delivery specialist (DSDS) role is to support all IT services delivered at plants/sites for the following domain of activities:

• Service Management & Delivery To be the representative of all IT services

• Be the main IT contact on the site, manage and monitor all local IT activities.
• Coordinate the 'Execution' of DT modernization for the site as required
• Participating in IT audits (e.g., Security Audit) in alignment with the global processes
• Supporting procurement with local enhancements for global contracts (e.g., mobile telecom services)
• Contributing to defined services (e.g., printing) - individual contributor role

• Work with DSDS for the Green River site to: Requesting purchase orders for IT equipment (HW/SW)
• Supporting warranty extensions for non-standard IT equipment as contributors in alignment with the corresponding global team.
• Approving work orders in ServiceOne (Helix)
• Stock Management, stock audit, who will be responsible in the future? Who will monitor the stock? -> no longer with DSDS role Service Owner
• To be the IT Playbook ambassador.

Customer Satisfaction

Create intimacy with the site in order to be perceived as a real partner. This will mean the target is to be onsite full time.
Drive the local KeyUser / Champion network.
Contribute to the infrastructure part of Mergers, Acquisitions, and Divestitures

• Work with DSDS for the Green River site to:

Communicate to the users of the site based on global communication material and be part of the communication network of the site.
• Establish and maintain close relationships with the site
• Be the referent for IT knowledge of the site
• Establish and maintain a regular, recommended monthly, formal meeting with the site (Site Performance Review)
• Conduct and manage Site Service Reviews
• Define, drive and implement action plan from the performance review
• Follow-up local action plans & pain points

• Business Continuity

Manage and monitor all local IT activities
Create and maintain site documentation of local systems

• Work with DSDS for the Green River site to:Is emergency contact in case of a crisis in alignment with the global incident and crisis process
• Manage, and analyze customer complaints and recurrent incidents, propose solutions or areas for improvement towards the globally responsible person in DT.
• Supporting Business Continuity Plans (BCP) where required
• Manage 'non-standard requests/out of the catalog' (e.g. new network required to equip new offices or new buildings)
• Support local projects
• Contribute to the implementation of new IT solutions/services/changes
• Is in charge of communication which is related to maintenance/change operations based on the global information packages
• Is in charge of communication and coordination of local crises and significant changes in alignment with the global crisis and change management processes
• Collection of local needs/requirements, contributing to global budget planning and corresponding alignment with global services
• Follow the deployment of local projects
• Document and support local processes and software

• Safety

• Organize safety visits and conduct safety audits of technical and server rooms
• Participate in organization Safety Days for IT scope
• Local IT asset recycling management based on existing contracts (in general through OSS with AFB, DELL for instance)
• Site sensibilization about printing use, good practices regarding Digital IT devices energy savings

Requirements

- Must be a US Citizen/Green Card Holder

- Must be a local

- Has an experience in Team Management

Benefits

To be discussed