IT Manager

Progyny, Inc. New York , NY 10007

Posted 3 weeks ago

We are looking for an experienced IT Manager to oversee Technical operations, including support and network functions. Reporting to the VP of IT, you will be responsible for managing the day to day work and IT team projects, helpdesk team, ticket queues, and escalations, ensure that all technical support issues raised are followed to resolution, maintain corporate network equipment, monitor traffic, and respond to network alerts ensuring continuous in-office connectivity.

To be successful as an IT Manager, you should have excellent organizational, management and communication skills. Ultimately, the goal of the IT Manager is to ensure that technical operations meet the day to day needs of the business, and staff can perform their job duties efficiently while receiving professional and efficient technical support in order to keep operations running smoothly.

What you'll be doing...

  • Assist VP of IT in overseeing daily technical operations (helpdesk, network, conference room AV, VoIP, etc) management of vendors, hardware inventory, software licenses, and network operations.

  • Provide daily management, supervision, and prioritization of all Help Desk ticket-based workflow and ongoing project initiatives including resource management

  • Actively participate in Help Desk ticket queues and project-based initiatives

  • Delegate tickets/tasks to team members and resolve escalated issues in a timely manner

  • Develop and maintain FAQs in support of standard business applications and technologies

  • Work closely with VP of IT, and System Admins to manage desktop standards ensuring ongoing compliance with security and regulatory obligations, identifying ways to enhance business operations, automations, etc.

  • Mentor Help Desk resources developing excellent customer service delivery and performance

  • Establish and demonstrate an understanding of evolving customer and business needs. Ensure the same level of understanding across the helpdesk team

  • Create and maintain a program for increased business, customer service, and technical knowledge, including process documentation

  • Monitor and identify customer issues or problems which may require changes to procedures, standards, and systems

  • Prepare the support team for new product/service releases

  • Maintain current knowledge of industry trends and potential impact on the support business

  • Develop, manage, and participate in support escalation service in-line with company business hours

About you...

  • Minimum 5-7 years experience with a variety of IT/Network Architecture, desktop hardware, software applications, operating systems (PC/MAC) and network connectivity.

  • Experience overseeing IT/Helpdesk preferred

  • Highly motivated team player with strong organizational and troubleshooting skills

  • Proficient knowledge of Office 365 required - Email/OneDrive/Teams/SharePoint

  • Experience supporting Microsoft Office suite on PC/Mac (Outlook, Word, Excel, PowerPoint) required

  • Proficiency in Networking (Familiar with Cisco Meraki a plus)

  • Advanced knowledge of Azure Active Directory a plus

  • Familiar with Zendesk/JIRA a plus

  • Familiar with mobile device management tools a plus

  • Industry certifications are a plus

  • Experience working in Healthcare environment a plus

  • Excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.

  • Ability to work in a fast-paced team-oriented environment

About Progyny:

Progynyis a leading fertility benefits management company in the US.We are redefining fertility and family building benefits, proving that a comprehensive and inclusive fertility solution can simultaneously benefit employers, patients, and physicians.Our benefits solution empowers patients with education and guidance from a dedicated Patient Care Advocate (PCA), provides access to a premier network of fertility specialists using the latest science and technologies, reduces healthcare costs for the nation's leading employers, and drives optimal clinical outcomes. We envision a world where anyone who wants to have a child can do so.

Our mission is tomake any member's dream of parenthood come true through a healthy, timely,and supported fertility and family building journey.

Come join a companythat'sbeen recognized by Modern Healthcare as one of the Best Places to Work in Healthcare.

Our perks:

  • Family friendly benefits: Paid maternity and paternity, fertility benefits (including egg freezing and IVF), emergency childcare program, parent's group

  • Health, dental, vision and life insurance options for employees and family

  • Paid vacation and summer flex time

  • Company equity

  • Bonus program

  • 401K Match

  • Company social events

  • Sit/ stand desks

  • Flex days (3 days a week in the office) for positions located at NY office

Progyny is anEqual Opportunity Employer.We respect and seek to empower each individual and support the diverse cultures, perspectives,skillsand experiences within our workforce.


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IT Manager

Progyny, Inc.