IT Manager

The Field IT Manager will guarantee the seamless operation of IT systems and offer thorough support for the technical infrastructure. You will be in charge of managing network/POS administration, keeping our locations' IT infrastructure up to date and optimized, and offering restaurant employees technical help.

In order to maximize productivity and efficiency while upholding the highest standards of data security and integrity, you will work in conjunction with other departments. Principal Obligations: Act as the main point of contact for field IT requirements in the New England region (mostly in Massachusetts and New Hampshire, with some sites in Connecticut and Maine). Oversee the security of restaurant networks by managing a third-party network security vendor.

Make sure restaurant networks are stable. For larger projects, oversee low voltage contractors and troubleshoot/reterminate cables in break-fix scenarios. Assure the correct operation of all on-site equipment, including cameras, A/V systems, host stand tablets, and point-of-sale hardware.

As a Toast POS system subject matter expert, make sure that configurations meet corporate requirements. Oversee initiatives for company-wide enhancements, such as computer deployments, phone replacements, and internet circuit upgrades. Assist new site openings with go-live support and early IT installations.

Assist restaurant employees with technical problems by quickly fixing hardware and software problems. To find areas for improvement and make the required adjustments, conduct routine system and location audits. Build trusting relationships with your vendor partners to control scope and guarantee that the right kind of service is delivered.

Teach restaurant staff how to use IT systems efficiently. Organize and supervise the expansions and improvements of IT systems to meet the expanding demands of our restaurant networks. Secondary Responsibilities:

Support various requests that come up and act as a vital member of the Streetlight IT team. Learn more about the in-store systems gradually so that you can support and manage them better. Oversee Microsoft 365 to facilitate effective internal communication and teamwork.

To guarantee top-notch support, create training materials for restaurant staff and other IT personnel. Requirements : three to five years of demonstrated experience in an IT manager, field technology installation, or related position, ideally in the food business knowledge of point-of-sale systems, preferably Toast POS. competence in security and network administration. strong vendor and project management abilities. It is advantageous to have prior PCI compliance experience.

Outstanding troubleshooting and problem-solving abilities. Outstanding communication skills. the capacity to cooperate with others and adjust to a hectic restaurant setting.