IT Manager

IT Manager

Department: G&A

Employment Type: Full Time

Location: Boston

Description

The IT Manager serves as a true business partner, working closely with cross-functional departments to understand their IT needs. The ideal candidate will create and execute an IT roadmap including infrastructure, security, and applications. He/she will manage and ensure execution over a corporate cybersecurity strategy.

A key to success in this role will be the ability to manage a third-party IT service provider contract, with a focus on transitioning it into a dedicated outsourced IT help desk.

Responsibilities

• Manage the Company's outsourced IT provider, using operational metrics to ensure internal customer satisfaction as well as timely responsiveness to service issues and requests.

• Collaborate cross-functionally, enhancing IT services and streamlining operational efficiency across the company.

• Ensure a smooth and effective IT onboarding process for new employees, coordinating with the third-party provider as needed.

• Ensure timely and cost-effective procurement of IT hardware and software.

• Collaborate on and oversee corporate cybersecurity efforts together with company leadership.

• Act as an on-site point of contact for technical questions, serving as a liaison to the outsourced IT service provider.

• Install and configure computer hardware, software, systems, networks, printers, and scanners as needed.

• Lead the effort to install/implement IT infrastructure in a new facility planned for late 2024.

• Proactively monitor and maintain computer systems and networks.

• Provide company-wide technical support (potentially in person or over the phone) as needed.

• Ensure timely service and repair of faulty or damaged equipment as needed.

• Ensure adherence to IT general controls, recommending and implementing additional best practices as appropriate.

• Ensure regularly scheduled application backups of vital corporate applications.

• Perform tests and evaluations on new software and hardware as appropriate, fulfilling ad hoc requests as needed.

Requirements

• 5+ years of IT experience.

• A proven track record of success as an IT Manager/Sr. Engineer, or other relevant leadership position.

• B.S. degree in computer science, engineering, or relevant field a plus.

• Background installing IT infrastructure in a new facility a plus.

• Excellent diagnostic and problem-solving skills.

• Strong communication skills, both written and verbal.