IT Manager II (Instructional Technology)

Job Title

IT Manager II (Instructional Technology)

Agency

Texas A&M International University

Department

Office Of Information Technology

Proposed Minimum Salary

$5,411.50 monthly

Job Location

Laredo, Texas

Job Type

Staff

Job Description

Job Description

Job Summary

The IT Manager II (Information Technology), under direction, routinely manages large and complex IT project operations. Performs limited specialized, technical duties.

Essential Duties and Responsibilities

• Leads, motivates, develops, and coaches multi-disciplined and more senior technical staff. Models ethical, regulatory, and performance standards. Models and promotes the open sharing of information, dedication to the team's mission, customer commitment, collaboration, and cooperation.

• Recruits, hires, and supervises large or multiple project teams staffed with multi-disciplined and more senior technical staff. Enforces ethical, regulatory, and performance standards. Oversees and manages personnel issues.

• Uses established project management protocols to lead the planning, execution, and successful completion of large IT projects. Facilitates the analysis of project needs and risks and recommends solutions. Assists project or area budgets. Tracks expenditures and revenues.

• Prioritizes, schedules, and directs activities of large or multiple project teams. Assists in directing the development of project or task plans, resource estimates, and schedules. Coordinates activities with the management of other organizational units and vendors. Assists in directing the preparation of project documentation and reports for clients and management. Coordinates the evaluation, selection, and purchase of computing resources and consulting services.

• Assists in directing the designs, and controls the processes for supporting the delivery of large scale information technology services. Monitors and analyzes operations metrics. Implements continuous improvement methodologies to include corrective actions.

• Performs limited advanced technical duties in support of large or multiple project teams' projects and operations. Serves as a technical resource for other staff members.

• Maintains, establishes, and develops new, close, and collaborative working relationships with stakeholders, customers, and vendors.

• Supervises the development of standard operating procedures for large or multiple project teams. Approves and coordinates documentation provided to customers.

• Participates in training and professional development with a special emphasis on leadership development, management, industry related acumen, and project and operations management.

This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.

Additional Responsibilities

• Supervises, trains, and provides guidance to full-time and part-time staff and student employees in the AV Media Support Services department.

• Collaborates with other OIT areas in planning, executing, and troubleshooting AV Media projects, ensuring they meet quality and deadline standards.

• Collaborates with Event Services to ensure events have the required technical support.

• Demonstrates a deep understanding of audiovisual technology, equipment, and instructional software including lecture capture applications.

• Address technical issues and challenges that may arise during AV media production, finding creative solutions under pressure.

• Ensure that safety protocols and industry regulations are followed by all staff members.

• Maintains accurate records of equipment and actively participates in the annual inventory.

Minimum Requirements

• Education

• Bachelor's degree in applicable field.

• Experience

• Five years of related experience in IT.

• An equivalent combination of education and experience may be considered.

Preferred Education and Experience

• Master of Science in Information Technology, Master of Science in Education Innovation and Technology, and/or related degrees.

Knowledge and Abilities

Knowledge of

• Word processing and spreadsheet applications.

• Project and operations management.

• Team leadership skills including motivating team and group processes, team collaboration, empowering, coaching, mentoring, training, ethical integrity and supervising staff.

• Strategic thinking and planning. Industry related skills to include knowledge of the IT industry and trends.

• IT security regulations

• Proficiency with the Information Technology Interface Library (ITIL).

Ability to:

• Multitask and work cooperatively with others.

• Excellent written communication, analytical, interpersonal, and organizational skills.

Licensing / Professional Certification

• Applicable certification for AV professionals such as CTS (Certified Technology Specialist), CEA (Certified Audio Engineer), AXM Certification as an installer/programmer is definitely a plus.

Physical Requirements

• General Office Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervision of Others

This position generally supervises employees.

Other Requirements

• Evening and weekend work may be required.

• Position requires on campus, face-to-face interactions.

• Position requires maintaining a regular schedule of attendance on campus and in the workplace.

Salary: $64,938.00/annually

INSTRUCTIONS TO APPLICANT: During the application process you have only one opportunity to enter the requested information, upload documents and Submit the application. You will not be able to make changes or add additional documents once you "Submit" the application materials. The software does not allow you to "Save" your application and return to complete the process at a later time. The page "My Experience" has an area provided under Resume/CV to drop or upload files. Be sure to include:

• Resume

• Cover Letter

• At least 3 -5 professional references and their full contact information, and

• Unofficial transcripts (if applicable)

Applications received by Texas A&M International University must have all job application data entered. Failure to provide all job application data could result in an invalid submission and a rejected application. "See resume" is not an acceptable entry in the job application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer.