IT Manager

About Heyday

We're Heyday, a fast-growing skincare brand transforming the facial experience-and we're just getting started. Over the past ten years and 1 million facials later, we've proven that consistency and personalized care are the keys to unlocking real skin progress. But at Heyday, it's not just about skin. It's about building a community of passionate professionals dedicated to helping others feel confident and empowered in their skin journey.

We've been named Best Facial by New York Magazine and Cosmopolitan, but the real win is creating an inspiring, growth-oriented workplace for our team. Whether you're an esthetician, shop leader, or part of our corporate team, you'll be surrounded by people who are as driven, caring, and innovative as you are.

At Heyday, we're always looking ahead-because the best is yet to come. Ready to be part of what's next?

About the Role

Heyday is seeking a hands-on IT Manager to join our growing technology team. This role combines day-to-day technical operations with strategic planning opportunities, making it ideal for an experienced IT professional ready to step into their first management role. As the IT Manager, you will both lead and execute technology initiatives across our owned & operated, and franchise partner locations. Reporting to the VP of Technology and based in New York City, this position offers an exciting opportunity to grow your leadership skills while maintaining technical expertise.

What You'll Do

• Manage daily IT operations hands-on, including system maintenance (via MDM), troubleshooting, and user support across all Heyday locations
• Actively participate in technical work, creating a balance between direction/delegation and hands-on problem solving
• Implement and maintain IT infrastructure, including networks, hardware, software, and security systems
• Drive technical projects from planning to execution, focusing on both immediate needs and future scalability
• Provide direct technical support for complex issues while developing and documenting standard operating procedures
• Manage vendor relationships and coordinate with external service providers to ensure quality support and cost-effective solutions
• Monitor and maintain security protocols and compliance standards across all systems
• Create and maintain IT documentation, including processes, procedures, and training materials
• Develop and track IT budgets with guidance from senior leadership
• Balance strategic planning with day-to-day operational demands
• Collaborate with cross-functional teams to understand and support business needs through technology solutions

The Ideal Candidate

• Bachelor's degree in Information Technology, Computer Science, or related field
• 5+ years of hands-on IT experience
• Strong technical background in SaaS administration, system maintenance, and IT security
• Experience with retail technology systems and point-of-sale software is a plus
• Demonstrated ability to balance tactical execution with strategic thinking
• Basic project management experience and budget management skills
• Strong troubleshooting and problem-solving abilities
• Excellent communication skills with the ability to explain technical concepts to non-technical staff
• Experience in multi-unit operations is a big plus
• Adaptable and willing to both lead and execute tasks as needed
• Customer service-oriented mindset with strong interpersonal skills

Benefits Highlights

At Heyday, we're committed to the happiness and well-being of our employees and aim to create a workplace that fosters both personal and professional growth. Our benefits include, but are not limited to:

• Generous Paid Time Off (every employee needs time to rest, recharge, and pivot the mind)
• Comprehensive Health, Dental, Vision & FSA Benefits (for you & available for dependents)
• Discounted Facials & Skincare Products (staff facials at $5, products at 35% off, and discounts for family & friends)
• Paid Parental Leave (for any parents, with a flexible return-to-work program)

This is a remote position.