IT Manager

POSITION: IT Manager LOCATION:

Chatsworth, CA SHIFT: Day (7:00 am - 5:30 pm; Monday thru Thursday) FLSA: Exempt ESSENTIAL DUTIES AND RESPONSIBILITIES:

Manage the IT Department, which consists of 2 IT Support Specialists. Maintain ERP/MRP system and support team members with the application(s). Identify departmental process improvements utilizing the ERP system. Train departments on ERP and various system functions as needed.

Manage customization projects with direction from the IT Director. Maintaining various software/hardware systems that fall under the IT Infrastructure not listed (Servers, Phones, Emails, Cameras, Door Access Controls, etc.). Perform daily and monthly reviews of the IT systems (following a checklist of activities). Maintain backup systems with quarterly restore tests. Establish and maintain user accounts, profiles, file sharing, access privileges and security.

Advanced knowledge in deploying new hardware, software, and various IT systems/resources. Provide technical support to users for hardware, software, and connectivity issues (Internet, network, email, VOIP phones, printers, etc.). Respond to out-of-band tasks both during regular hours and on-call. Assist in maintaining computerized production floor equipment.

Maintain contact with system vendors to achieve maximum operation and utilization. Installation, repair, and wiring of computer equipment and networks as needed. Installs, upgrades, and configures workstations, laptops, network printing, directory structures, rights, security, software and file services.

Other duties as assigned. EDUCATION, KNOWLEDGE, SKILLS AND EXPERIENCE: A 4-year technical bachelor's degree in information technology, Computer Science or Engineering required.

Equivalent experience may be accepted. General Technical knowledge should include the following: Microsoft Server, Microsoft Windows, Microsoft Office Products, Office365 administration, TCP/IP, Ethernet, Enterprise Endpoint Protection, Scripting, Wireless Networks, and Router Management.

Minimum of five years of hands-on technical support experience. Must be well-organized, flexible and able to work in a fast-paced, manufacturing environment. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, company policies, and procedure manuals.

Work must be performed at a high-quality level. Must have excellent problem-solving skills, with a strong sense of urgency and strong attention to detail. Cyber-Security "best practices" knowledge required.

Administration of approximately 250 Users. Read/Write Fluently in English. Cooperation with others in a team environment.

Monitor environmental conditions of all servers, infrastructure, and systems. In Depth Knowledge/Troubleshoot Skills in Server and workstation Hardware and Software Systems. Provide visibility of hardware/software/license capacity and consumption to management Accurately maintain/update help-desk software to track incidents and resolutions.

Root Cause Analysis in response to all Incident, Ticket System, or Management requests. Ability to coordinate issues with 3rd party hardware/software support when needed. Sustained dependable attendance.

Self-motivated. Must be able to work independently and efficiently to meet deadlines with changing work methods to accomplish tasks. PHYSICAL DEMANDS / WORK ENVIRONMENT:

Regularly required to sit for long periods of time. Regularly required to walk up and down stairs. Regularly required to talk or hear.

Regular use of hands and tools. Domestic business-related travel, valid driver's license required Regularly lift and/or move up to 20 pounds.

Occasionally required to lift and/or move up to 50 pounds.

Occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl. Vision abilities include close vision, color vision and ability to adjust focus. Noise level is usually moderate.

The work environment is generally indoors with occasional outdoor tasks, with a mix of traditional office and production floor environments. ADDITIONAL QUALIFICATIONS: Epicor ERP Web Interface Application Studio & Reporting development Microsoft Certified Systems Engineer (MCSE), CompTIA A, or CompTIA Network Familiarity with basic MRP/CRM concepts and/or working in a manufacturing environment.

Management of Virtualization platforms (Nutanix or VMWare) PHP / MySQL / MS SQL database administration Cisco Router configuration / administration Website Hosting and/or WordPress experience Linux experience