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San Mateo , CA 94401
Posted 3 months ago
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We are looking for a hands-on IT Manager to oversee the operations of our IT functions, ensuring business and service level objectives.
The IT Manager will maintain and support all technology services and hardware in a 24/7/365 environment.
You MUST have experience in managing OSX.
Overall Position Duties Document system design and interworking.
Manage third party vendors, service providers and consultants, ensuring compliance to contractual obligations and SLA's On Call and weekend emergency support of 24/7 operations Maintain, troubleshoot and repair data and telecom infrastucture, circuits and hardware.
Works closely with internal decision makers while leveraging outside partners Manages IT contracts, and ensures SLAs are adhered to.
Operational Management Responsible for emergency support and responding to outages and emergencies in a 24/7/365 environment.
Will be on-call for said emergencies 24/7, must be able to remotely or be onsite to troubleshoot and resolve any emergency issues.
Hands-on deployment, maintenance, upgrade, and support of all IT systems, including servers, Laptops, operating systems, hardware, software.
Management of our telephony environment including 3CX PBX systems, fiber circuits Evaluation, management, and training of products.
Practice asset management for IT hardware, software, and equipment.
Manage financial aspects including budgeting and purchasing.
Develop business case justifications and cost/benefits analyses for IT spending and initiatives.
Maintain DR plan and documentation, and carry out periodic testing.
Benchmark, analyze, report on, and make recommendations for the improvement and growth of the IT infrastructure/systems, and IT service providers.
Establish and maintain regular written and in-person communications with the organizations leadership, department heads, and end users regarding pertinent IT activities.
Maintain current documentation of policies, systems, passwords, and architecture.
Perform research on potential technology solutions.
Project Management Define project scope, goals and deliverables that support business goals in collaboration with management and stakeholders.
Define project success criteria and disseminate them to involved parties throughout project life cycle.
Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
Develop full-scale project plans, timelines and milestones.
Vendor Management Manage vendor deliverables and SLAs for IT consultants, telecom service providers, multiple ISP and Circuit Providers.
Build, develop, and grow business relationships vital to the success of the IT department.
End user support Hands-on desktop support for onsite and remote users in a 100% OSX environment, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
Manage the processing of incoming requests to the Help Desk to ensure timely and effective resolution of end user issues.
Assess need for any system re-configurations (minor or significant) based on request trends and make recommendations.
Identify, recommend, develop, and implement end user training programs to increase self-sufficiency.
Desired Skills and Experience Knowledge & Experience "Apple Genius" (bonus) Extensive desktop support (100% OSX), telecom and network management preferred.
Experience in IT infrastructure planning and development and ability to conduct and direct research into IT issues and products Proven experience in Apple OSX environment, MDM, Jamf etc.
Experience and patience in training others concerning technical matters Strong technical knowledge of network architecture including DNS, IP routing/switching, IP telephony, fiber optics, firewalls.
Proven analytical and problem-solving abilities OSX and Linux(a plus) Personal attributes Highly self-motivated and self-directed Performs well in an operational environment (hands-on) Responsible, and takes responsibility and ownership Rigorous self-directed processes related planning, managing multiple tasks, project management, and vendor management Extremely high level of attention to detail Derives satisfaction from delivering solutions to users Ability to present ideas in a business-friendly and user-friendly language Desire to be a part of a team and work in a collaborative environment Strong interpersonal skills Ability to conduct and direct research into IT issues and technologies Flexible during times of change Customer service orientation Ability to travel, we have a remote office in Maine.
Ability to pass background and credit check for employment