IT Manager

Good Eggs San Francisco , CA 94118

Posted 6 days ago

About Good Eggs

At Good Eggs, we're changing the world by changing the way we eat. We're revolutionizing how local food is sourced, bought and enjoyedinspiring our community to cook and eat with the seasons. We connect people who love food directly with people who make it by delivering the most incredible food, straight to Bay Area homes, 7 days a week on the same day it's ordered.

We're a high-tech company working to revolutionize a low-tech industry. Our Operations Engineering team designs and implements the tools that drive our real time fulfillment systems that manage all of the products we purchase, our warehousing operation, and our last-mile delivery network. The fleet of devices running these tools and the network that connects them are absolutely essential for our Operations team to get all of the amazing food into the hands of our customers.

The people who join us must share our commitment to making real positive change. Because the better we work, the better the world we all live in. Here, you'll have the opportunity to build relationshipsnot only with each otherbut with farmers, local food producers, and with our devoted community of customers. You'll reduce our customers' carbon footprints and improve the entire food ecosystem while you're at it. You'll collaborate with and learn from your teammates and eat family-style lunches with them every day.

What we're building

The Good Eggs operations and logistics team builds the platform that empowers our entire supply chain from the tools that help our producers know what and when to make products to the software and hardware that manages the flow of food through our warehouse and delivery network. Our systems go beyond the screen and include mobile and hardware platforms that help our associates deliver food faster than anyone else in the industry.

How you can help

We're looking for an IT Manager to help take our warehouse technology from scrappy to solid. We believe in open source, commodity hardware, short release cycles, and continuous improvement. You'll be a member of the Operations Engineering Team, and the primary interface for folks on the warehouse floor that receive inventory, pack orders, and make deliveries to our customers. As we scale to multiple facilities we'll continue to hire more IT Technicians that will report to an IT Manager. You'll be responsible for:

  • Managing IT Technicians
  • Develop challenging but achievable goals that support our Operations team always having the tools they need to succeed. Ensure that IT Technicians have clear, measurable goals, responsibilities, and performance standards. Provide feedback to help Technicians excel.
  • Defining IT Strategy
  • Research best practices in the industry, make recommendations to continuously improve our processes, and strengthen our digital security.
  • Device fleet management
  • We have a large fleet of laptops, iPods, barcode scanners, industrial printers, temperature monitors, and embedded devices (IoT) are likely coming soon. As Good Eggs continues to grow so does our fleet! Help us devise a holistic device fleet strategy to keep track of our devices, stay ahead of ordering, manage repairs, prevent losses, and keep costs low.
  • Maintaining and improving network quality and consistency
  • Our suite of tools are web based and we have many clients on the network. Ensuring a fast, consistent connection is crucial to our success.
  • Onboarding and offboarding employees
  • Support the HR team in setting up (and automating) the technical needs of transitioning employees.
  • Budget management
  • Keep track of our Operations IT budget and make recommendations on spending.
  • Communication process
  • Develop an efficient way to meet the needs of the Operations team and keep everyone up to date with the latest information.
  • On-call
  • For network and hardware related issues, support our Operations team in delivering food on time by quickly resolving issues whenever they come up.

Ideal candidates will have

  • Minimum 2 years experience supervising IT employees

  • Experience supporting a medium-sized fleet of devices or larger. (>100 devices)

  • Experience supporting high mobility environments. (warehouse, hospital, school, etc)

  • Great communication skills and attention to detail.

  • Bachelor's degree in CS, CIS, or MIS. (or equivalent work experience)

Bonus points for experience in some of the following areas:

  • Warehouse operations logistics. (especially inventory control, pick and pack, etc)

  • Software development. (especially with a high level scripting language like NodeJS, Ruby or Python)

  • Collaborating with a software development team.

  • Shop-floor printers such as InterMec and Zebra.

  • Barcode scanners such as Honeywell Captuvo or Cognex.

  • Low-power embedded systems (Raspberry Pi, Arduino, etc).

  • Wireless network design and management.

Why work for Good Eggs?

  • Deepen your knowledge of locally produced foods by engaging with our producer and eater community

  • Locally-sourced team lunches made by our on-site chef, regular happy hours and employee discount

  • Most of all

  • Good Eggs offers an opportunity to use your energy, creativity and enthusiasm to participate in building a better food system. We're looking for folks who are passionate about our mission, talented and driven to change the world. If that sounds like you, get in touch!
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IT Manager

Good Eggs