IT Manager

General Summary

The Information Technology (IT) Manager plans and manages Information Technology operations. The IT Manager plans, directs and coordinates information systems and telecommunications operations within the company. In addition, the IT Manager plans, directs, coordinates, and participates in application support activities, systems and development activities, and network and technical services activities. This person provides highly technical and responsible staff assistance, manages IT projects and budgets and serves as IT Department leader. The IT Manager will be responsible to research, analyze, recommend, procure, implement and maintain computer network systems, hardware and software to ensure maximum efficiency and uptime for the business and implement technological strategic solutions. Along with other IT staff, the IT Manager will serve as a main point of contact on all IT related matters for the Company.

Essential Duties and Responsibilities

Include the following. Other responsibilities may be assigned.

• Responsible for day-to-day IT operations:

• Implement and manage network security as established by EMCOR policy

• Effectively communicate relevant IT systems information to the CFO and the Executive Team in a timely fashion

• Work closely with Executive Team to plan yearly budget and projects based on Company goals for the year

• Determine the schedule of IT projects throughout the year

• Work closely with Managers to champion Information Technology within the company

• Oversee and manage Helpdesk Administrators, IT Security & Compliance Administrator, and Systems Administrator

• Attend regular conference calls with EMCOR IT & Security

• Responsible for IT Security & Compliance

• Ensure compliance with Dynalectric DC and EMCOR IT Standards

• Oversee and manage the deployment of IT and Security tools

• Communicate & educate employees on IT and Security best practices

• Ensure security of data, network access and backup systems

• Responsible for the IT Infrastructure and Operations:

• Manage the process of changes effectively, while remaining on the forefront of emerging industry practice and products

• Plan for future needs and identify solutions to satisfy needs

• Oversee and plan the management of the company communication system (telephone, voicemail, email)

• Prepare 1-, 3- and 5-year technology plans for the site in conjunction with Dynalectric DC and EMCOR strategic plans

• Maintain an IT asset management program

• Oversee and manage system troubleshooting, backups, archiving and disaster recovery and provide or procure necessary support

• Maintain and test Business Continuity Plan in accordance with EMCOR IT Policies and implement necessary changes as identified

• Ensure Compliance with EMCOR Records Retention Policies

• Establish and maintain relationships with IT vendors

• Negotiate contracts with IT vendors in coordination with EMCOR and Dynalectric DC CEO, and Executive Team

• Manage sensitive information to the highest level of confidentiality according to EMCOR IT and PSIP Policies

• Monitor compliance with established Company and EMCOR policies and procedures and implement necessary changes as identified

• Responsible for the leadership and supervision of IT resources:

• Effectively lead, set direction and goals for internal and third-party IT staff by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures

• Evaluate effectiveness of third-party IT expenditures

Job Specifications:

• Bachelor's degree in computer science, business, telecommunications or related field OR equivalent experience and training.

• Five (5) or more years of technology management experience

• Ten (10) plus years of high-level and working knowledge of technology infrastructure and servers with progressive management expertise to effectively support and maintain an enterprise network

• Working knowledge of large desktop/laptop deployments including design, engineering and support of the desktop, desktop applications, desktop images, encryption, endpoint security and the associated systems of application delivery and group policies

• Understanding of information security in line with industry standards including general principals of standard security audits and certifications

• Demonstrate ability to develop and cultivate a dynamic and progressive and innovative technology environment

• Strong leadership and proactive communication abilities to manage the team and performance levels within the department to maintain excellent service and standards

• Skilled in conceptualizing, analyzing, developing and implementing creative solutions to enhance productivity, efficiency and effectiveness of operations, systems and procedures

• Strong process and project management skills

• Ability to organize, manage, analyze and interpret data

• Ability to provide vision and leadership

• Superior oral and written communication skills

• Personal integrity, emotional intelligence, professionalism and accountability

• Excellent interpersonal skills with employees at all levels of the organization to build trust and cooperation

• Dynamic, self-driven, proactive and decisive

• Adapts well to and initiates changes in the organization

• Understanding of and experience implementing IT internal controls and risk

Work Scope

The IT Manager will operate independently and exercise advanced discretion and judgement with both macro and micro level responsibilities. This is a hands-on role that includes oversite, investigation and resolution of end user support needs, customer service, infrastructure management including security, and recovery strategies and network administration, and strategic planning. The work scope will require the IT Manager to be involved in internal service management, including coordination between EMCOR IT, outsourced IT, and internal clients. The IT Manager is responsible for managing and keeping confidential highly sensitive information.

Preferred Technical Experience

• Windows Server 2016 +

• Active Directory Domain Services

• iPhone, iPad, and Android support

• Immutable backup

• Azure/Microsoft 365/Power Platform

• SCCM/InTune/Autopilot

• Endpoint Detection and Response (EDR)

Accountability and Measurement

• Partner with Executive Management to implement new processes and ensure a secure, productive, uptime working environment.

Equal Opportunity Employer Disabled Veteran