IT Manager

Responsibilities

• Manages the technical staff in supporting the application systems.
• Hires, trains, and develops qualified staff. Provides coaching, mentoring, and performance assessments on a timely basis, conflict management, discipline, remediation, and termination.
• Oversees functioning of the application systems that support the gaming, retail, and operations departments.
• Manages the staff's execution of the System Development Life Cycle (SDLC) in delivering new capabilities to the user community.
• Ensures technical documentation is current and complete for all aspects of the system.
• Works to maintain the integrity of the system's data and interfacing systems.
• Stays current with new software and hardware technologies that can benefit the system.
• Fosters a working environment that stresses the importance of teamwork, communication, and customer service.
• Develops an annual operating capital budget for the group/department.
• Identifies requirements and opportunities where IT can add value.
• Works with system users to answer questions and ensure user requests are completed as specified within the time required.
• Performs other job-related duties as assigned.

Qualifications

• Bachelor's Degree in Computer Science, Management Information Technology, or similar field
• 5+ years of IT Management experience
• 7+ years of overall IT experience
• Experience with Retail, Point-of-Sale, or Gaming systems
• Ability to shift priorities and manage demands/timelines
• Excellent written and verbal communication skills
• Working knowledge of personnel supervision
• Working knowledge of providing technology and application solutions
• Excellent skills in leading meetings, estimating, monitoring work, problem-solving, error correction, and project management
• Process Reengineering/Business Process Improvement skills
• Valid driver's license