IT Manager

Job Description Job Description GENERAL FUNCTION: Using advanced IT knowledge, the IT Manager responds to help desk tickets and questions in person and on the phone.

This hands-on support role assists with growth and optimization day-to-day functioning through help desk support, network/systems configuration, electronic troubleshooting, and database coordination with outside contractors. Uses excellent customer service skills as a support resource for the organization. Provides day-to-day consultation, training, and instruction.

Works with contractors to maintain smooth operation of network, servers, phones, TVs, radios, cameras, security, and databases. Coordinates changes to computer databases, tests and helps implement updates. Helps plan, coordinate, and implement measures to safeguard and improve networks and databases.

QUALIFICATIONS: Federal Clearances – FBI, DOJ, and CACI are required for this position (all previous criminal convictions will be reported, even if “expunged”). If you have an active CCL exemption for all 3 clearances, you may be eligible for a clearance transfer. Verbal and written communication skills to provide technical information to non-technical end users to develop, prepare, and present effective communication. Physical ability to lift 50 lbs., to crouch, and kneel is required.

Excellent customer-service skills with ability to establish both credibility and positive rapport with others in a short timeframe. Must be authorized to work in the United States for any employer. Bachelor’s degree in related field or 2 years of experience in information technology required.

Must have experience with and knowledge of computer hardware and software, including Microsoft Exchange, Microsoft365, Cisco Meraki, applications and programming. Ability to meet organization’s quality standards and evaluate effective delivery of support services. Knowledge of and ability to program, manipulate and maintain Fox Pro and SQL Server preferred.

Experience troubleshooting computer hardware and software, preferably in a Microsoft server and multi-user environment. Familiarity with Salesforce and Donor Perfect programs desirable. Occasionally available off-hours.

MAJOR TASKS: IT help desk and on-site support for all agency users and sites (San Marcos, Oceanside, external events). Serves as the first point of contact for employees seeking technical assistance and is responsible for assisting with troubleshooting, testing, and diagnosing of the equipment in question to determine whether it is functioning properly or if the issue requires further elevation. Provides user configuration, upgrades, and troubleshooting.

Assists with connectivity, virtualization, and other related IT functions. Establishes new users and maintains up-to-date AD. Establishes positive rapport with users and solicits their input on the specifics of the IT problem to appropriately troubleshoot and address.

Assists with the organization’s client and donor databases for consistency and accuracy and provides reports in a timely manner as requested and in coordination with appropriate contractors. Maintain and troubleshoot devices and systems, hardware, and software. Adheres to policies and standards to guide the use and acquisition of software and to protect vulnerable information.

Acts as the organization’s Privacy Officer, responsible for creating, implementing and enforcing processes to safeguard the integrity and confidentiality of data, in compliance with HIPPA policies and best practices. Assist with modifications to existing databases and database management systems. Tests programs or databases, corrects errors, and makes necessary modifications.

Identifies, coordinates, and implements network and system needs with the agency’s IT consultants when applicable. Assists in acquiring new agency consultants and vendors. Assists in scheduling and planning installation and testing of new products and improvements to computer systems, such as installation of new databases or updates/upgrades.

Assists in ensuring HIPAA compliance with network, servers, and all databases in coordination with IT/Network Contractor as appropriate. Reviews project requests that describe user needs and estimates time/cost accomplish project. Provides and interprets data as required for grant application and reporting purposes.

May collaborate with Development Department on agency website updates. Audit data for accuracy and logic. Uses computers and computer systems (including hardware and software) to set up functions, enter data, or process or report information.

Interprets information for others and translates what information means and how it can be used. Performs day-to-day administrative tasks such as following organization policies & procedures and maintaining organized information documentation. Monitors and reviews information from materials, events, or the environment, to help detect or assess problems.

Develops and maintains positive working relationships with other staff, clients, and vendors. May provide additional “on-call” responsibilities as necessary and appropriate. EFFECT ON END RESULTS:

This position assists in the administration and oversight of the agency’s IT network and servers and assures that client, and donor databases and analysis and reports are maintained, and/or modified in a manner that meets the ongoing, changing and sometimes, urgent needs of the organization. This job description is not meant to be all-inclusive. It is understood that the employee will also perform other reasonable related duties as assigned by his/her supervisor.

Job descriptions are reviewed periodically, and may be revised, if deemed necessary. This job description is not a written contract. Company Description We are a nonprofit that provide support to youth affected by and at risk of child abuse and neglect. Company Description We are a nonprofit that provide support to youth affected by and at risk of child abuse and neglect.