IT Manager

Job Description Job Description Job Title: IT Manager Reports To:

CFO Overview: Banko Overhead Doors is looking for an experienced and proactive IT Manager to lead our growing business’s technology strategy and operations. This pivotal role involves overseeing all aspects of our organization’s IT systems, from technical user support to vendor management, with a focus on aligning IT initiatives with business objectives.

The ideal candidate will bring a strong background in IT service management , network administration , and cybersecurity , along with the ability to drive technology improvements for operational success. Key Responsibilities: IT Operations Management:

Lead day-to-day operations of internal IT systems, including network administration , security protocols , and business software management to ensure seamless business continuity. Technical Support: Provide hands-on technical support for hardware, software, and network-related issues, resolving technical challenges for end-users promptly.

Help Desk Oversight: Oversee inventory management for IT hardware and lead technology onboarding for new employees, ensuring systems are set up efficiently. Software & Hardware Management:

Oversee the procurement , deployment, and management of IT assets. Partner with leadership and third-party vendors to implement and optimize an ERP system across the organization. Strategic IT Planning:

Collaborate with leadership to develop and execute an IT strategy aligned with overall business goals, enhancing operational efficiency . Process Improvement: Continuously analyze company workflows and propose innovative IT solutions that drive efficiency, scalability, and business growth. Cybersecurity & Compliance:

Ensure the integrity of systems and data, enforcing cybersecurity best practices and ensuring compliance with industry regulations. Confidentiality & Security: Maintain strict confidentiality of sensitive company and employee data, ensuring privacy and compliance with company policies.

Required Experience: Bachelor’s degree in Computer Science , Information Technology , or a related field. 3 years of experience in IT management , with a proven focus on delivering outstanding technical support and overseeing end-user support . Demonstrated experience in managing and completing IT projects . Experience with ERP implementations and software deployment. Familiarity with residential service-based industries is a plus.

Desired Qualifications: Technical Expertise: Solid hands-on experience with development languages (e.g., Python , JavaScript ), system administration , and IT infrastructure management.

Problem-Solving: Strong ability to take ownership of incomplete projects and drive them through to completion. Hands-On Approach:

A proactive, can-do attitude with the ability to jump in and get work done, not just manage it. Project Management: Demonstrated ability to juggle multiple IT projects and priorities simultaneously, ensuring timely execution.

Communication Skills: Ability to explain complex technical concepts to non-technical stakeholders effectively. Core Competencies:

Self-Starter: Ability to work independently with minimal supervision. Problem Analysis & Resolution:

Identify complex problems and develop solutions with strategic and functional insights. Attention to Detail: Exceptional attention to detail, ensuring systems run smoothly.

Organizational Skills: Excellent time management and organizational skills for managing multiple projects. Team Player:

Collaborative attitude with a strong commitment to company values and team goals. Technical Learning: Open to continuously learning new skills and adapting to technological advancements.

Travel: Up to 25% If you’re passionate about driving technology innovation , supporting organizational growth, and thrive in a fast-paced, hands-on environment, we invite you to apply and join the Banko Overhead Doors team It is the policy of Banko Overhead Doors to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Banko Overhead Doors will provide reasonable accommodations for qualified individuals with disabilities. { Show Up for Banko & Banko Will Show Up for You – We strive to provide long-standing partnerships with our customers. To do that requires our team members to be present and on the ready according to their schedules. We require all team members to show up for work with minimal call-outs based on our attendance policy. }