IT Manager

Posting Title IT Manager Job Requisition Number COA091670 Position Number 111625 Job Type Full-Time Division Name Communications & Tech Mgmt Minimum Qualifications

Education and/or Equivalent Experience:

• Graduation with a Bachelor's degree from an accredited college or university with major coursework in a field related to Information or Computer Science, plus three (3) years of experience in a related field, including two (2) years of leadership or supervisory experience.

• Experience may substitute for education up to four (4) years.

Licenses and Certifications Required:

• None.

Notes to Applicants

Position Overview:

The Wireless Communication Services Division (WCSD) in the Communications and Technology Management (CTM) department at the City of Austin is hiring an IT Manager responsible for managing Master Site Services for ASTRO-25 trunked Regional Radio System. This individual must have advanced experience with ASTRO-25 trunked radio system design, installation and / or management. The IT Manager shall primarily manage Master Site Services to support reliable voice radio, and mobile data, and supervise Codeplug / radio programming template development. The IT Manager shall be responsible for on-boarding public safety and public service agencies to the GATRRS network and develop and maintain standards and processes for all onboarding, design, and implementation of tech solutions on GATRRS network. The IT Manager should have highly effective communication skills to work with multiple regional government, school districts and other agency uses, possess conflict resolution skills, and can delegate, motivate, supervise, train, and lead employees. The IT Manager should have experience in managing a technical team that is administrating various ASTRO-25 trunked radio system applications such as Radio Manager, Provisioning Manager, Key Management Facility Server, and Authentication Server.

About the Department:

The City of Austin Communication and Technology Management (CTM) Department provides and empowers the City's business partners and Austin's residents, visitors and businesses with sustained, reliable, and efficient technology services, infrastructure, and telecommunications. By leveraging state-of-the-art tools, innovative methods, and strategic partnerships, we are at the center of shaping the City of Austin's IT strategy.

Application Instructions:

In completing your job application, be sure to provide a COMPLETE employment history including past job titles, employment dates and a detailed summary of your job duties, functions, responsibilities, and skills/abilities. A detailed and complete job application is required to help us determine base pay in the event you are selected for this position.

NOTE: A cover letter and/or resume will NOT be accepted or used to substitute for an incomplete job application. Once a position is closed, no additional applications or application changes will be accepted.

All interviews are being conducted virtually via Microsoft Teams.

Post Interview Verification: If you are selected as the top candidate for a position, we will be contacting your current and former employers, as well as the references listed in your application. Please do your best to ensure that the contact information on the application is accurate. Top candidates will also be required to provide proof of education from an accredited organization, copies of any professional licenses or certificates listed on the minimum or preferred qualifications and a copy of your DD-214 if claiming veteran's preference.

Working with the City of Austin provides a number of benefits, including medical, paid leave time, a great retirement plan, training opportunities and more! Click here for more information.

Pay Range

$47.75 - $62.07

Hours

Standard business hours, however position will require hours outside of standard schedule, including on-call, as operational needs determine.

Job Close Date 05/19/2024 Type of Posting External Department Communications & Tech Mgmt Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 1006 Smith Road, Austin, Texas Preferred Qualifications

Preferred Experience:

• Experience leading a highly technical team which supports critical radio infrastructure

• Certification in Incident Command System Management such as Communications Unit Leader (COML), or Communications Unit Technician (COMT), or General Radiotelephone Operator License (GROL), or have the ability to acquire one of these certifications within a year of employment

• Experience and knowledge in ASTRO-25 trunked radio system design, installation and/or management.

• Experience in radio security solutions such as Encryption, Authentication and experience in upgrade of technology such as Master Site Core, network devices, dispatch radio consoles, etc.

Duties, Functions and Responsibilities

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Plans, organizes, schedules, and coordinates the work supporting large-scale corporate and enterprise-level information systems.

• Provides advanced technical leadership on integrating complex existing or new information system technologies.

• Monitors and evaluates staff performance to accomplish tasks and established objectives, and ensures compliance with City of Austin personnel, security, and department procedures.

• Prepares operating budgets, reviews ongoing expenditures to ensure adherence to budgets, and coordinates recurrent program/project budgets and resource forecasts.

• Manages the coordination of complex projects with other City departments, project teams, and agencies using industry best practices to gain maximum value from combined systems.

• Researches complex commercial products, technology solutions, and participates in the development of vendor contracts, performs vendor management and contract management duties, and prepares and evaluates Requests for Proposal (RFPs).

• Prepares, reviews, and approves documentation for procurement of IT systems. May exercise oversight of departmental IT purchases.

• Develops and prepares management and productivity reports, studies, and analyses.

• Develops training programs and guides, and trains staff on work procedures and operating instructions.

• Ensures disaster recovery is in place for critical systems.

• Improves operations, decreases turnaround times, and streamlines work processes to provide quality customer service.

Responsibilities- Supervision and/or Leadership Exercised:

• Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

Knowledge, Skills and Abilities

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of management and supervisory principles and practices.

• Knowledge of current IT systems and data systems technology, security, operations, and practices.

• Knowledge of budget processes.

• Knowledge of project and resource management.

• Skill in organizing and assigning work effectively and efficiently.

• Skill in understanding the organization and operation of the City and departments, as necessary.

• Skill in operating computers and related software applications.

• Skill in conducting hardware and software evaluations, performing selection, and acquisition functions.

• Skill in analyzing and solving complex problems for the enterprise department.

• Ability to develop, implement, and administer a budget.

• Ability to prepare budget requests and monitor expenditures for budgetary compliance.

• Ability to read and interpret standard accounting and financial reports.

• Ability to conduct research and analyze and interpret research findings.

• Ability to compile data and prepare narrative and statistical correspondence, reports, and presentations.

• Ability to train, assign, and direct work activities.

• Ability to understand complex program structures and how they impact enterprise departments and the City.

• Ability in handling and resolving conflict and uncertain situations.

• Ability to communicate in a clear and concise manner to effectively convey complex and detailed information, both verbally and in writing.

• Ability to represent management and present program information.

• Ability to maintain effective and professional relationships.

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.