Accor Hotels Boston , MA 02298
Posted 2 months ago
Being an IT Manager means that you are a self-starter with a strong sense of commitment.
The opening of Raffles requires a person to put everything in place and start the hotel off on the right track.
Collaboration with all departments is essential.
What is in it for you:
Colleague benefit card offering discounts at Accor worldwide. Personalized development opportunities across Accor's extensive brand portfolio. Corporate Social Responsibility activities including Planet 21.
You will be responsible for:
o Consistently offer professional, friendly and engaging service.
o Providing a high level of operational stability for property based technology.
o Provide 24 X 7 support for mission critical systems as documented in the service escalation document.
o Providing technical expertise and project management for all technology projects.
o Ensuring that user problems are addressed consistent with current Service Level Agreement.
o Implement and maintain backup and emergency procedures to ensure integrity of programs and data at all times.
o Assist the hotel in developing and maintaining a Disaster Recovery process.
o Ensure that Fairmont hotels technology Policies and Procedures are carried out.
Recommend improvements on established incident management processes.
Assist in maintaining and enforcing standard guidelines.
Be Fiscally responsible by adhering to set budgetary guidelines.
Your experience and skills include:
Previous experience is an asset
University degree or equivalent experience
5 years experience in a hospitality environment
Microsoft Certified System Engineer
Your team and working environment:
A well rounded team who collaborate and actively support the success of the business through our colleagues at all levels within the hotel.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS