IT Lab Engineer

Join our team of pioneers!

Based in Cambridge, MA and Gaithersburg, MD. We are committed to improving the health of people worldwide with our fundamental research and our work in the area of development of immunotherapies utilizing the full potential of the immune system to fight cancer, infectious diseases and other serious diseases. We believe in scientific rigor, innovation and passion as driving forces. BioNTech was founded by scientists and physicians to translate science into survival by combining fundamental research and operational excellence.

With decades of deep immunology expertise and experience in developing and optimizing mRNA as part of its broad suite of novel technologies, the company is working with the global community to defeat life-threatening and serious diseases such as cancer, COVID-19, malaria and tuberculosis. The first ever approved mRNA vaccine was created in the labs of BioNTech in Mainz, Germany. A fully integrated immunotherapy powerhouse. We remain focused on bringing our broad pipeline of next-generation immunotherapies and vaccines to people around the world to address cancer, infectious diseases, as well as a growing list of other medical conditions. To accomplish this, we continue to be deeply rooted in science and academic research while also having built a fully integrated, global immunotherapy company with cGMP and GMP manufacturing facilities anchored around deep expertise in immunology and complemented by an expanding set of capabilities.

IT Lab Engineer

Responsibilities

• Perform system administration of laboratory software and systems, user account management, licensing management and renewal, and technical support.

• Partner with instrument vendors on system requirements, setup, and configuration for new systems as well troubleshooting, upgrades, data migration, and decommissioning.

• Actively respond to incidents and requests for all laboratory software and systems.

• Use the IT helpdesk system to track calls and/or escalate issues when necessary.

• Document relevant information to keep laboratory systems in a maintainable and recoverable state (e.g. creating process documentation and/or systems architecture drawings and software configurations as appropriate).

• Work with IT Operations and Network team to connect Mfg/laboratory instruments and other equipment to the laboratory network.

• Work with IT End User Services in troubleshooting Mfg/laboratory hardware and software-related issues.

• Act as an escalation point for the ServiceDesk team.

• Provide backup support for non-lab helpdesk tickets that require hands-on support if other on-site IT resources are assisting others.

• Assist with site expansion for IT and Lab related projects.

• Create, Revise and Review validation and SOP documents.

Required Education, Experience, or Qualifications (or equivalent)

• 3+ years' experience in an IT support role with expertise in hardware, software, firmware, and infrastructure.

• Experience working with multiple vendors and service providers.

• Experience with ITIL/ServiceNow.

• Experience supporting/troubleshooting systems as required with experience working in a GxP/GMP environment preferred.

• Excellent communication, customer relations, and problem-solving skills a must.

• Ability to work autonomously on various problems and be willing and able to take on new responsibilities as needed.

• Ability to execute and follow-through to completion and documentation.

• Ability to work effectively in a collaborative team environment where results are achieved through influence and the incorporation of multiple points of view.

• Independently motivated, detail oriented and good problem-solving ability.

Benefits for you:

BioNTech US is committed to employee wellbeing and offers best-in-class benefits & HR programs to support an inclusive & diverse workforce. Salaried/Position-Targeted Hourly Employees working 30+ hours per week are eligible for our comprehensive benefits package. Benefits include but are not limited to:

• Medical, Dental and Vision Insurance

• Life, AD&D, Critical Illness Insurance

• Pre-tax HSA & FSA, DCRA Spending Accounts

• Employee Assistance & Concierge Program (EAP) available 24/7

• Parental and Childbirth Leave & Family Planning Assistance

• Sitterstream: Virtual Tutoring & Childcare Membership

• Paid Time Off: Vacation, Sick, Bereavement, Holidays (including Floating) & Year-End U.S. Shutdown.

• 401(K) Plan with Company Match

• Tuition Reimbursement & Student Loan Assistance Programs

• Wellbeing Incentive Platforms & Incentives

• Professional Development Programs

• Commuting Allowance and subsidized parking

• Discounted Home, Auto & Pet Insurance

…and more! More details to be shared.

BioNTech is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. BioNTech does not tolerate discrimination against employees or applicants because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law.

If you are unable or limited in your ability to use or access BioNTech's online application tools due to a disability, you can request reasonable accommodations by calling 1-857-228-6231or by e-mailing jobs@biontech.de. Thank you for your interest in BioNTech.