IT Intern

The IT Intern will assist the IT team in coordinating various projects and ensuring smooth configuration and operation of our systems.

Responsibilities

• Assist in the coordination of IT projects.

• Assist in the setup, configuration, and maintenance of hardware and software systems.

• Participate in the installation and configuration of network components and devices.

• Troubleshoot and resolve basic technical issues related to system configuration and performance.

• Create and maintain documentation for Microsoft 365 operations and user guides.

• Document IT processes, procedures, and configurations.

• Generate and update technical documentation and user guides.

Qualifications

• Basic understanding of IT concepts, including hardware, software, networking, and system configuration.

• Familiarity with Microsoft 365, Atlassian, Jira applications and services.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

• Technically competent with Microsoft Windows Desktop OS and Hardware/Software/Networking troubleshooting.

• Ability to support multiple work assignments simultaneously and establish priorities.

• Must be knowledgeable in office procedures and able to answer questions in a professional and friendly manner.

• Hands-on hardware troubleshooting experience; Working knowledge of a range of diagnostic utilities, including Wireshark, MDOP Tools, Putty, PowerShell, & etc. is also a plus.

Education

• Currently pursuing a degree in Information Technology, Computer Science, Engineering or a related field.