IT Intern

Intern / Student will be exposed to various Windows and Virtualization technologies in a supporting role. Below job description is consistent with duties with an understanding of the limited experience possessed by a student.

Function as part of the Solution Center team. Support PC's in the categories of software, hardware, and peripheral devices.

Provide training and instruction to customers in the proper use of software, hardware, and peripheral devices. Analyze problems with hardware, software, and customer operating environment to identify problem areas and recommend corrective action on 90% of the calls. Providing Level 1 technical support (on the phone, via email, via teams, and in person) for all IT related PC / Desktop / Video equipment Updating tickets with technical notes on what work was performed Deploy software to users (both new and upgrades) Accept, update and close tickets, requests, and tasks in a timely manner Assist with creating technical knowledge base documentation Assist with asset / inventory management (redeploying / recycling equipment) Help configure, image, and deploy new PCs as needed Assist with IT related project work (as necessary) Increase technical knowledge of key IT Help Desk related tools and key applications Web Help Desk (Ticketing System) Active Directory Users and Computers Microsoft Teams Office 365

Skills & Experience: Windows OS, Microsoft Office applications (Outlook, Word, Excel, PowerPoint, and Project)

Equipment Knowledge: Dell desktop and laptop, HP printers

Previous Experience: Any desktop hardware experience in a corporate setting, or desktop application software skills a plus

EQUAL OPPORTUNITY STATEMENT

It is the policy of Axcelis to provide equal opportunity in all areas of employment for all persons free from discrimination based on race, sex, religion, age, color, national origin, disability status, medical condition (including pregnancy), veteran status, sexual orientation, marital status, or any other characteristic protected by federal, state or local law. Axcelis will provide reasonable accommodation necessary to enable a disabled candidate or employee to perform the essential functions of the position, unless the accommodation would create an undue hardship for the Company.