IT Integ Dev - Associate Enterprise App Analyst - Technical Content Specialist

Job Title & Specialty Area: Assoc Enterprise App Analyst

• Technical Content Specialist

Department: IT Integrity Dev

Location: Dallas, TX

Shift: Full-Time

Job Type: Remote (Texas Resident)

Why Children's Health?

At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.

Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.

Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

Summary:

The Technical Content Specialist will play an integral role in the implementation of the headless CMS for Children's Health. This implementation will include content across our website, apps, patient education, and other channels.

The successful candidate will create content inventories, perform content audits, and develop content structures so content can be used across all channels and devices. Working collaboratively with Marketing, HR, and other departments, you will provide insights and recommendations on strategies that leverage the content models. Key roles and responsibilities include:

• Working collaboratively to define content goals, identify gaps, collect data, and define new content opportunities

• Auditing content to ensure model effectiveness

• Building content inventories

• Conducting stakeholder interviews

• Analyzing and validating content ecosystems (i.e., sites, channels, social media, partners)

Responsibilities:

• Implementation: Responsibility for evaluating project requests associated with field of expertise and/or systems supported, conducting current state assessments, requirements gathering and definition, future state design, and application build activities.
  
  Responsible for assisting implementation teams in planning, design, development, testing (unit, application, and integrated), and deployment of projects, as well as contributing to the growth of associated training curriculum/program, post-implementation documentation, and production support services. Ensure systems design supports corporate policies and federal legislation, where applicable. Work with customer departments to ensure solutions to complex business issues appropriately fit organization-wide.

• Project Management: Prepare detailed project plans.
  
  Co-Lead Application Team in adhering to project schedules and timelines and completing projects on time and within budget. Identify and escalate issues to appropriate sponsor groups, steering committees, or other governing bodies to ensure successful implementation (on time, on budget, and within scope). Responsible for facilitating change request process in relation to assigned projects. Prepare supporting documentation and present initial project requests and change requests to appropriate Change Advisory Subgroup(s). Provide weekly status updates on assigned projects. Work with the Group Manager to coordinate necessary support with the Project Management Office (PMO) as needed.

• Maintenance, Support, and Troubleshooting: Monitor, acknowledge, and resolve heat tickets as assigned. Coordinate software and hardware patches, service packs, and version upgrades with customer departments and System Administrator(s). Develop and maintain documentation for system procedures.

• Administrative: Weekly log hours for project-related work in the Project Portfolio Management (PPM) system (excluding Lab). Utilize HP Quality Center system for creating test cases and scripts, monitoring testing execution, and providing documentation as required for production change control approval. Attend General Information Services (GIS) meetings, weekly Business Application Services team meetings, application team meetings as appropriate, and other meetings as needed.

• Production Support and Maintenance: On-call support (support calendar defined by Group or application suite, pager required). Ensuring the integrity, integration, and stability of production system.
  
  Formulating system scope and objectives to develop or modify complex system designs. Daily checklist for servers, services, log files, backups, scheduled SQL jobs, scheduled tasks, CPU usage, monitor space, transaction logs, etc. Interface maintenance and support.
  
  Ensure coordination and documentation of hardware and software support and upgrades (servers, SQL, Citrix servers, VM Ware, desktop, network, telecommunication, SAN storage, internet application, remote users). Working closely with IT resources during upgrades and issue resolutions. Troubleshoot application, process, and technical issues. Identify required resources and coordinate all efforts until issue is resolved.
  
  Complete documentation as needed. Coordinate and complete tasks during unplanned downtimes including system maintenance. Support training of IS staff and end-users as needed.
  
  Direct and coordinate communication, including notification to application teams and departmental super-users and key stakeholders of scheduled and unscheduled downtimes, vendor communication, and staff communication. Daily communication with key business process owners and departmental system support staff. Explaining technical and software concepts to non-IS staff.
  
  Stay current with new application functionality and enhancements. Consult vendor support sites, discussion forums, and other sources to identify leading practices for problem resolution. Utilize vendor support site to log issues for assistance in resolution; Coordinate with Group Manger and System Administrators and customer departments to implement recommended solutions. Other duties as assigned.

• Project Assignments: Design, develop, and manage an implementation approach through use of standard project management tools such as work plans, change management tools, and issues tracking.
  
  Analyze user problems, and determine and recommend optimum resolution based on system capabilities and user's needs. Consult vendor support sites, discussion forums, and other sources to identify leading practices for implementation of systems. Consult with the department on enhancements to ensure integration within the existing environment.
  
  Participate in design, build, testing, troubleshooting, and conversions. Assume project lead responsibilities. Plan, direct, develop, and coordinate the detailed process flow, design, implementation, performance management, and documentation of software and hardware implementation.
  
  Coordinate and consult with end-user departments to determine activities and business functions of their departments. Determine requirements for system software, hardware, interfaces, and application integration. Develop project plans with system specifications based on defined requirements.
  
  Formulate and/or define project scope and system objectives through research and fact-finding of internal, external, and independent sources. Serve as technical leader to plan, coordinate, and develop a comprehensive implementation plan for specific aspects and components of project integration. Develop the project plan, including definition and assignment of project tasks to team members.
  
  Establish timelines and project milestones. Monitor progress to ensure compliance with project requirements. Report project status and updates to the manager and/or the Project Management Office (PMO). Serve as leader for technical, programming, support, vendor, and end-user staff to determine system requirements, resource requirements, utilization, installation, implementation, and communication plans.
  
  Install and implement complex software, hardware, interfaces, and upgrades in a multiple-user, networked, and integrated computer environment. Coordinate and manage systems monitoring and performance enhancement activities to ensure optimal system performance and standards. Establish service level agreement metrics for supported systems based on identified objectives to meet quality standards.
  
  Provide application expertise during planning and design. Develop and maintain test plans and scripts in HP Quality Center. Work closely with Manager to manage vendor resources.
  
  Coordinate department testing efforts and communicate on a regular basis with customers. Mentor other System Analysts and assist other Systems Analysts with more complex and difficult assignments. Identify and document current and future state analysis.
  
  Coordinate and document hardware and software installations. Other duties as assigned.

• Administrative: Complete Children's Annual Required Training (CART). Update time in Heat and/or PPM weekly (Excluding Lab). Attend internal departmental meetings. Participate in departmental activities (like survey-related activities). Organizing, filing, and other duties as assigned.

WORK EXPERIENCE

• 1-2 years working with Content Management Systems, headless CMS experience (Preferred)
• Advanced MS Office experience, especially Excel; Excel certifications (Preferred)
• At least 1-year work-related experience (Required) * Understanding of project management methodology; Direct experience related to the same or similar systems installed at Children's (Preferred)

EDUCATION

• Four-year Bachelor's degree or equivalent experience (Preferred)
• Enterprise App Analysts supporting Epic software must demonstrate competency in the software used in their role. All Epic training and testing must be completed and passed within 180 days of employment. Continuing education requirements must be maintained for applications applicable to the role. (Required)

A Place Where You Belong

We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children's Health a place where everyone can contribute.

Holistic Benefits

• How We'll Care for You:

• Employee portion of medical plan premiums are covered after 3 years.

• 4%-10% employee savings plan match based on tenure

• Paid Parental Leave (up to 12 weeks)

• Caregiver Leave

• Adoption and surrogacy reimbursement

As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally-protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.