IT Infrastructure Specialist

Position Information

Classification Title IT (Information Technology) Professional FLSA Exempt FTE 1.00 Minimum Qualifications

Requires at least a baccalaureate degree in the field. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

Preferred Qualifications

VMware certified

Position Summary

The IT Infrastructure Specialist position is critical to Auxiliary Services in administering VMware and maintaining infrastructure integrity, ensuring the security of the infrastructure, server and storage functionality as a subject matter expert. This position is responsible for collaborating with EITS regarding VMware software licensing, and acting as "gatekeeper" for associated individual user licenses within Auxiliary Services. This position is also responsible for researching best practices and making recommendations to improve on efficiency and the appropriate security measures. In addition to the administration of this infrastructure, this position may take on a lead role working with other IT professionals in carrying out daily support tasks & projects.

Knowledge, Skills, Abilities and/or Competencies

• Advanced technical knowledge of VMWare vSphere and vCenter, SAN technologies, switches, TCP/IP networking, firewalls, servers, and other IT systems and infrastructure

• Troubleshooting skills

• Leverage internal and external resources to resolve problems and implement solutions; effective written and verbal communication skills

• Lead and participate in project teams

• Learn and understand Auxiliary unit business processes and leverage technical knowledge of infrastructure to support them

• Provide excellent customer service to a wide client base including providing tier 2 and 3 support

Physical Demands

Lift and move various forms of computer hardware and equipment, if needed. Limited local travel. Lift and carry files and materials. Move from one office to another office on campus. Adequate vision, hearing and manual dexterity to interact with people in person, on the phone and in writing. Job takes place in normal environmental conditions.

Is driving a responsibility of this position? Yes Is this a Position of Trust? Yes Does this position have operation, access, or control of financial resources? No Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Does this position have direct interaction or care of children under the age of 18 or direct patient care? No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes Credit and P-Card policy

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Background Investigation Policy

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities

Duties/Responsibilities

Infrastructure Support

• Coordination of installation, configuration, upgrading, and maintaining server, storage, network, and security camera hardware and other infrastructure for which UGA Auxiliary Services IT is responsible following established change control procedures.

• Monitor server, storage, network, and security camera hardware and other infrastructure for failures and performance or configuration issues and troubleshoot, diagnose, and remediate any issues that arise. Coordinate with EITS and other internal and external resources as needed to bring systems back to operational status.

• Serve as emergency backup to building card access admins for all Auxiliary departments and assist in coordination with FMD to resolve any issues with access.

• Maintain user access on designated hardware including facilitating security camera access requests through FMD.

• Ensure building access and cameras are operation daily.

• Serve as backup to key staff as needed when they are out of the office.

• Assist with departmental firewall policy requests.

Percentage of time 30 Duties/Responsibilities

Server and Storage Administration

• Act as subject matter expert regarding VMware.

• Administer VMware, responsible for the VMware host servers and 100+ virtual servers and 4+ host servers; coordinating systems and assist the systems administration team with designing and provisioning new virtual machines and reconfiguring existing virtual machines including adjusting memory, CPU, and storage allocations.

• Manage storage, CPU, and memory utilization of VMWare environment and camera archive servers and assist with forecasting needs and balancing virtual machines appropriately.

• Develop and maintain best practices for data security, disaster recovery, and business continuity planning.

• Ensure availability, integrity, and security of server backups for disaster recovery.

• Participate in regular disaster recovery testing.

• Collaborate with EITS to ensure our network is capable of supporting and executing the technical needs of the VMware.

• Act as "gatekeeper" for Auxiliary (in conjunction with EITS) in the VMware software licensing and associated individual user licenses.

Percentage of time 30 Duties/Responsibilities

Research and Technical Development

• Research and develop solutions to more efficiently manage processes and serve the dynamic needs of Auxiliary Services.

• Stay up to date on technology developments both with the Information Technology industry and the industries of Auxiliary Services' business units and make recommendations based on industry best practices and new technologies that might benefit our business operations.

Percentage of time 20 Duties/Responsibilities

Documentation

• Document relevant infrastructure configurations and maintain version control.

• Analyze data, provide reports and metrics as needed.

• Propose and plan project tasks applying knowledge of networking, storage, and systems configuration along with research in new technologies and techniques.

Percentage of time 10 Duties/Responsibilities

Other

• Other IT related tasks within the purpose and scope of the role or as assigned special projects.

Percentage of time 10

Contact Information

Recruitment Contact

Contact Details

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Recruitment Contact Name Stuart Ivy Recruitment Contact Email scorch@uga.edu Recruitment Contact Phone

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• How many years of experience do you have in this type of position?

• 0-1

• 1-3

• 3-5

• 5-7

• 7+

• How did you hear about this job opportunity?

• UGAjobsearch.com

• InsideHigherEd.com

• Indeed.com

• hCareers.com

• LinkedIn

• Facebook

• The Department of Labor

• Goodwill

• UGA Employee

• Other

Applicant Documents

Required Documents

• Resume/CV

• Cover Letter

• List of References with Contact Information

Optional Documents

• Other Documents #1
• Other Documents #2
• Certification

Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact University HR (hrweb@uga.edu).

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status.