IT Infrastructure Intern

Say hello to possibilities.

Internship opportunities are important. You want to make sure you land a great one where you will learn A LOT. We're RingCentral and we're happy you are considering an internship with us - we promise to make it worth your while.

First, a little about us, we're the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction-giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

This is where you and your skills come in. Join RingCentral as an intern this summer and say hello to opportunity.

Job Scope:

The primary responsibility is to support the IT Infrastructure Services for the company. The IT Infrastructure Intern will help provide IT Infrastructure coordination, support and operations for the infrastructure specific hardware, software, operating system, and applications residing on the RingCentral IT environment with the sole purpose of ensuring that the IT environment adds value, is cost-effective, reliable, updated, and available to RingCentral businesses and employees.

Responsibilities

• Interact with multiple teams within our IT department as well as working along-side infrastructure support teams

• The IT Infrastructure Intern will provide analytical support and coordination on IT infrastructure-related tasks and projects

• Analyze infrastructure operations activity and recommend and/or generate reporting dashboards on critical metrics

• Understand infrastructure technology and work with IT infrastructure teams in coordinating the analysis of competing technologies to determine the best solution for infrastructure services

• Working with infrastructure team members, develop a feature comparison report between competing technologies showing pros and cons of each solution

• Gain knowledge of IT infrastructure operational processes, identify gaps in documentation and work with infrastructure team members to create needed documentation/knowledge articles

• Support the various infrastructure teams in creating troubleshooting steps and checklist to improve consistency in IT infrastructure root cause analysis and improve time to resolution

Desired Qualifications:

• Pursuing a Bachelor's Degree in Computer Science, Information Technology, Information Systems or other related technical degree

• Ability to analyze processes and technologies to provide clear recommendations based on the findings

• Ability to follow technical instructions and track completed tasks as related to assigned projects

• Intermediate level experience in Google or Microsoft productivity tools (Google Sheet, Doc, Slides, Word, Excel, Powerpoint)

• Strong presentation skills to audiences comprised of all levels of leadership

• Ability to work independently and with a team

• Excellent verbal and written communications skills

• Technical troubleshooting and problem solving skills

• Ability to interact effectively with employees at all levels

• Excellent customer service skills

• Time management skills required

• Flexibility in a shift can allow the opportunity to see a wider range of IT initiatives and projects

Learning Skills/Outcomes:

• Experience with deploying and supporting infrastructure IT cloud services

• Working knowledge of company IT key processes and procedures

• Ability to learn and use cutting edge UCAAS technologies in a corporate environment

• Project Management skills

• Process improvement skills

Availability:

• Full-time [40 hours per week, 10 week internship]

• Must be available to start June 11, 2024

• Must be available to work on a hybrid schedule (3 days in office per week) in our Belmont, CA, or Denver, CO office

About RingTern Program

Here are a few reasons to consider being a RingTern at RingCentral:

1. You have a competitive edge and like to win. Here, you'll compete for prizes with individual elevator pitches, team product challenges, off-site excursions and company events. We call it collaborative competition and it's a great way to experience the way we work.

2. Major growth, for you and your career. RingCentral is growing at an annual rate of 10%. Every year. So now is a great time to join us. It also means there are lots of interesting, real-world challenges to help us solve.

3. Mentors who are in it for you. Our mentors will work with you to help you grow and achieve your goals. No micro-management and no busy-work. The goal is to help you problem-solve and succeed independently.

If you are interested in an internship here, chances are you have some relevant skills and are interested in working for a rapidly growing, cloud-based software and communications company. You bring the drive and passion to succeed and we'll teach you the rest.

RingCentral's IT team ensures company data is accessible, secure, and optimized in ways that provide maximum competitive advantage. We are constantly discovering, developing and deploying innovations that power productivity and drive better decisions for our customers. Our IT professionals are talented, ambitious, out-of-the-box thinkers who love to learn on the job-planning, deploying and maintaining state-of-the-art technology to deliver flawless performance 24/7/365.

RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Our internship program is also award-winning - RippleMatch recognizes RingCentral as one of the top programs in the nation through their Campus Forward Awards. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone  (MVP) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.

If you are hired in Colorado, California, Nevada, New York, Maryland, Washington, Connecticut, or Rhode Island, the hourly rate of compensation ranges between $28.00 and $30.00 per hour for contract employees. This rate may vary depending on your location, skills, and experience.