State Of Idaho Boise , ID 83701
Service Desk TechnicianIT Information Systems TechnicianInformation Technology Services
Open for Recruitment: September 13, 2018 - September 27, 2018
Announcement # 01663095485
Salary Range: $18.60 - $20.79 per hour -Plus Competitive Benefits!
Information Technology Services is a team of dedicated professionals providing core technology and cybersecurity services to agencies statewide, enabling state employees to serve Idaho's citizens.
The Office of Information Technology Services has an immediate opening for a full-time Service Desk Technician (IT Information Systems Technician). This is a challenging career opportunity for a personable and professional individual with strong customer service skills. This position provides administrative and technical local-area-network support for approximately 50 agencies, boards and commissions. The incumbent will be a first-tier contact responding to service/help calls from its customers.
This permanent classified position also includes a comprehensive benefit package including: PERSI Retirement Benefits, Medical/Dental Benefits and Life Insurance for both the employee and eligible dependents. Paid time off includes vacation and sick leave that begin accruing immediately upon hire and Holiday pay.
Please note: The successful candidate will be required to pass a fingerprint-based background check.
Provide tier 1 and tier 2 support to customers;
Assist users with desktop applications;
Installs, configures and maintains hardware and software products;
Troubleshoot, evaluate and perform corrective actions on hardware and software issues;
Utilize standard problem identification and tracking processes;
Assist with monitoring and troubleshooting the network, database and storage related problems and participates in solution resolution on larger problems;
Plan, implement, test and document upgrades and migrations;
Participates in making recommendations to clients for future hardware or software additions or enhancements;
Provide after hours on-call support as needed.
Experience evaluating and resolving computer, system, and user problems including compatibility conflicts, application operations, hardware malfunctions, and telecommunications problems;
Experience installing and maintaining computer hardware, software, and peripherals in the network and/or multi-platform environment;
Experience providing one-to-one IT training;
Experience using two or more applications software to support users.
Specialty Minimum Qualifications:
Good knowledge of helpdesk software;
Willingness to work at a help desk without any direct hands-on or on-site activities with PC users;
Ability to lift 50 pounds of equipment.
Desirable Qualifications (not required, however, having this experience will increase your overall score):
Experience in desktop operating systems supporting computer patch support and management;
Experience in maintaining an enterprise domain including Microsoft Active Directory, Exchange and Office 365;
Experience in the installation, support and problem resolution of Microsoft Office products.
Examination: Training and Experience. Please respond to the examination questions based on your training and experience directly related to this position. Scoring will be based on your responses.
Applicants must receive a minimum rating of 59 to pass this examination. You will receive notification of your results online.
To preview the examination, click on the "Preview Exam" button below to review the exam. You will not be able to take the exam from this screen.
To Apply: Click on any Apply Online button to the left and follow the instructions provided to complete the Application Checklist and Qualifications for this position.
When completing your online application, please select:
Information Technology Services under "Agencies"
Full-time under "Job Type/Shift"
Boise under "Cities"
Failure to make these selections will remove you from consideration for this position.
Thank you for your interest in joining our team!
At the discretion of the appointing authority, compensatory time off may be provided in lieu of overtime cash compensation.
Hiring is done without regard to race, color, religion, national origin, sex, age or disability. In addition, preference may be given to veterans who qualify under state and federal laws and regulations. If you need special accommodations to satisfy testing requirements, please contact the Division of Human Resources.