IT Imac Technician

Milestone Technologies Inc. Foster City , CA 94404

Posted 4 days ago

Overview

Milestone is seeking a IMAC Technician to assist with IT Deployments. Our goal is to deliver excellent technical support with outstanding customer service and timeliness. This position is part of the IT team, so candidates must be passionate about technology and can thrive in a fast paced, high-pressure environment.

Responsibilities

  • Follow predefined procedures and tasks in everyday activities

  • Responds to ticket queue, and ensures tickets are completed based upon their assigned priorities

  • Perform basic troubleshooting, system upgrades, parts replacement, and repair for employees

  • Deploy equipment for new hires and refreshes and collect equipment for offboarded employees

  • Basic installation and maintenance of computer peripherals

  • Troubleshoot network access and printers

  • Image/re-image computers; configure Cisco IP phones

  • Migrate users from their old computer to a new one

  • Identify potential issues that could adversely impact user experience and follow through on action plan

  • Strive to meet all Client/Milestone SLA and Customer Satisfaction Goals

Qualifications

  • Minimum 0-3 years of experience in servicing/deploying computer equipment

  • Comptia A+ Certification or other technical degree preferred

  • Familiar with Windows 7 OS/Applications troubleshooting

  • Experience in a white-glove, high-touch customer service area

  • Ability to comprehend and follow verbal and written technical instructions

  • Ability to lift and move at least 40 lbs

  • Excellent verbal and written communication skills

  • Detail oriented

  • Excellent technical writing skills a plus

  • Valid Driver's license is required

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IT Imac Technician

Milestone Technologies Inc.