We are seeking an experienced Tier 2 Service Desk Engineer for a fast-paced work environment at one of the largest law firms in the country. This candidate will act as a point of escalation for our high volume service desk Tier 1 team as well as provide both over the phone and in person support of Windows 7 and 10 in a virtual desktop environment, Salesforce, Microsoft Office Suite Applications, Network Printing, Hardware Break\Fix, Mobile devices and other Internal applications.
The position will involve some travel and flexible hours.
The ideal candidate will possess an A+ Certification, 2+ years of I.T. helpdesk experience, excellent communication, service ticket documentation, and customer service skills.
A+ Certification (if not already possessed must obtain within 90 days of hire).
2+ years of experience in an IT Helpdesk Role
Excellent Communication and Customer Service Skills
Strongly Preferred Experience
A+ Certification (or equivalent)
Aderant Total Office\Client Profiles
Morgan & Morgan