I.T. Helpdesk Support

Morgan & Morgan Plantation , FL 33388

Posted 7 days ago

We are seeking an experienced Tier 2 Service Desk Engineer for a fast-paced work environment at one of the largest law firms in the country. This candidate will act as a point of escalation for our high volume service desk Tier 1 team as well as provide both over the phone and in person support of Windows 7 and 10 in a virtual desktop environment, Salesforce, Microsoft Office Suite Applications, Network Printing, Hardware Break\Fix, Mobile devices and other Internal applications.

The position will involve some travel and flexible hours.

The ideal candidate will possess an A+ Certification, 2+ years of I.T. helpdesk experience, excellent communication, service ticket documentation, and customer service skills.

Requirements

A+ Certification (if not already possessed must obtain within 90 days of hire).

2+ years of experience in an IT Helpdesk Role

Excellent Communication and Customer Service Skills

Strongly Preferred Experience

A+ Certification (or equivalent)

Active directory

VMWare View

Salesforce

Aderant Total Office\Client Profiles

Office 365

ServiceNow

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Developer Support Engineer (Web)

Magic Leap

Posted 6 days ago

VIEW JOBS 11/12/2019 12:00:00 AM 2020-02-10T00:00 Job Description Are you a seasoned web developer who wants to hone your expertise in 3D web? As a Developer Support Engineer (Web), you are the front-line engineer ensuring a wide range of creators are successful when making web content for Magic Leap. This role is an opportunity to educate developers about the opportunities in 3D web, develop sample websites and code snippets to drive standards and best practices, and support Magic Leap's web developers and partners as they bring their content online with spatial computing. You will become knowledgeable about Magic Leap's web platform to shape the direction for content on the web. Co-creation with internal engineering and product teams is a must. This is a unique opportunity to understand and drive mixed-reality web content development at every layer. Responsibilities: * Prototype Mixed Reality web experiences to close developers' learning gaps * Overcome developer challenges by documenting better samples, tutorials, and guides * Evangelize spatial web offering at key developer events and conferences * Provide technical solutions for developers building web experiences for Magic Leap, delivering the highest level of developer satisfaction * Work closely with web and platform engineers to incorporate developer feedback into Helio, Prismatic and the Lumin SDK * Engage with our product and engineering teams to build, drive and improve our tools and processes Requirements: * Professional experience developing web technologies with HTML, CSS, Javascript * Professional competence using 3D web technologies and libraries such as Three.js, WebGL, A-Frame * Professional experience with frameworks and libraries such as Angular, ReactNative, React, vue.js, next.js * Knowledge of 3D data formats (CAD, Obj, FBX, GLB, etc), file conversions, and optimizations are a plus * Excellent problem solving, troubleshooting and debugging skills * Excellent communication skills both written and verbal. Able to communicate complex technical issues via email and in-person * Great interpersonal skills; ability to influence and contribute meaningfully to cross-department initiatives Nice to Have: * Familiarity with WebXR Device API and initiatives; experience with other open-source initiatives a plus * Previous support, evangelism or education experience * Familiarity with AR/VR SDKs and cross-platform development: ARCore, ARKit * Familiarity with Magic Leap's Lumin development platforms and web offering * Experience with version control & continuous integration tools: Git, Gerrit, or Perforce Education: * Equivalent work experience or Bachelor's degree in Computer Science or a related field Additional Information * All your information will be kept confidential according to Equal Employment Opportunities guidelines. * Please apply with your resume and cover letter. Magic Leap Plantation FL

I.T. Helpdesk Support

Morgan & Morgan