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IT Helpdesk Intern

Expired Job

Geller & Company New York , NY 10007

Posted 4 months ago

Founded in 1984, Geller & Company is a premier strategic financial advisory firm whose clients include businesses and high net worth individuals and families. Geller works closely with clients to understand their needs and delivers a tailored suite of services, including Strategic CFO Consulting, Financial Reporting and Accounting, Technology, Wealth Management and Family Office Services. Headquartered in Manhattan, Geller employs almost 500 professionals.

Geller's key client is a leading multi-billion dollar financial services company that outsources its finance organization to Geller. This includes financial planning, analysis and reporting; budgeting and forecasting; and accounting and tax work, with strategic and operational oversight of compensation, capital expenditures, real estate and other worldwide areas. Geller provides world-class finance, accounting and strategic outsourced solutions to CFO's and other senior-level financial decision makers.

IT - Helpdesk Intern

You will take ownership of:

  • Answering Helpdesk phones

  • Monitoring ticketing queue

  • Creating, assigning, updating and closing tickets

  • Following up on all open tickets and providing status to management and users

  • Following up with users and documenting in ticket

  • Escalating all issue to management and providing daily status

  • Resolving 1st level incidents

  • Setting up AV for meetings

  • Maintaining order in store room

  • Assisting in maintaining stock

  • Imaging desktops with Windows 7/Windows 10 using automated processes

  • Light hands on hardware upgrades (RAM, HD, GPU)

We expect you to have:

  • Current student status, pursuing an undergraduate or graduate degree

  • Cumulative GPA of 3.3 or above

  • Availability to work up to 24 hours per week; opening is for immediate availability

  • Outstanding interpersonal and communication skills

  • Resourcefulness, a sense of urgency, pro-active and customer service orientation

  • Ability to protect confidential and proprietary information of the firm

  • Self-motivated and eager to learn

We'd love to see:

  • IT environment experience

  • Procurement/ purchasing experience

  • Receiving experience

If this sounds like you:

Apply! If we think you're a good match, we'll get in touch with you to let you know the next steps.

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IT Helpdesk Intern

Expired Job

Geller & Company