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IT Helpdesk Coordinator

Expired Job

Event 360 Chicago , IL 60602

Posted 4 months ago

Helpdesk Coordinator

Office Based (Chicago, IL) Part-Time/Regular

Students encouraged to apply!

Event 360 is the nation's leading designer and director of events for nonprofits. We engage hearts and minds through entertaining, moving, and flawless experiences that help nonprofits inspire record levels of interest, giving, and loyalty. We are searching for someone to help put our mission into action.

The ideal candidate is an energetic, forward-thinking and creative individual with high ethical standards and an appropriate professional image. Solid business acumen, a strong results orientation and strong presentation skills are a must, as is an ability to work enthusiastically in a constantly changing environment. The successful candidate possesses the capacity to think strategically coupled with the abilities to excel operationally. The willingness to raise questions, the ability to provide solutions, an understanding of real teamwork, the thoughtfulness to reconsider positions, the confidence to advance new ones, the maturity to do all of the preceding with poise, and a real and sincere sense of humor are required. This is a values-centered company and we expect our entire team to support and project our values in every interaction.

Summary

The Helpdesk Coordinator will be responsible for providing workstation management and software support to local and remote end-users, as well as coordinating related vendor services as needed.

This is a part-time regular position and is classified as non-exempt. This position is based out of our Chicago office and reports directly to the IT Director.

Qualifications

  • High school diploma or equivalent, some college preferred.

  • At least one year experience working in a help desk environment or equivalent technical experience.

  • Demonstrated customer service skills.

  • Ability to work and solve problems in an online environment.

  • Excellent documentation and quality assurance skills.

  • Able to work in team environment with minimal supervision.

  • Ability to train and educate end-users.

  • Ability to work under pressure and to handle multiple projects under tight deadlines.

  • Experience with disk image preparation preferred.

  • Experience with non-profit organizations preferred.

  • Relevant certifications (CompTIA, Microsoft) preferred.

Responsibilities (included, but not limited to)

  • Providing helpdesk support for Windows, MS Office, and other common business applications.

  • Providing support for VoIP phone system.

  • Creating and maintaining an inventory of hard drive images.

  • Imaging, preparing, and deploying computer equipment.

  • Archiving and decommissioning computer equipment.

  • Maintaining inventory of equipment, software, and licenses.

  • Coordinating repair or replacement of computer equipment, liaising with vendors as needed.

  • Preparing technical documentation/how-to guides as directed.

  • Other projects and duties as assigned.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel and talk or hear.

  • Must occasionally lift and/or move up to 10 pounds.

  • The employee spends most of their time sitting at their computer and/or on the phone.

  • May experience extended periods of time standing at the copier/printer/fax machine.

  • May experience extended periods of time sitting down or standing through meetings and presentations.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Working conditions are normal for an office environment and usually takes place in a clean, pleasant, and comfortable office setting.

  • The noise level in the work environment is usually moderate.

  • The employee works a 20-hour week, but may work longer hours, based on client and business needs.

  • When on event, employee may be exposed to adverse weather conditions

  • Work may require 3% travel.

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IT Helpdesk Coordinator

Expired Job

Event 360