Unitypoint Health Hiawatha , IA 52233
Posted 3 days ago
Overview
As a member of the IT Service Center team, the Technical Support Representative is responsible for first-line IT support for all UnityPoint Health regions. This position works closely with UnityPoint Health employees to understand and resolve their IT technical service needs and/or communicate the service need to 2nd level support or management when further troubleshooting is required.
This position is open to remote/work from home with strong preference for candidates residing within the UPH geographies of Iowa, Illinois, & Wisconsin.
Why UnityPoint Health?
Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. https://dayinthelife.unitypoint.org/
Responsibilities
Customer Service
and optimal application functionality.
communicating openly, honestly and professionally with co-workers.
Technical Support
customer's service needs arise.
Facilitates communication around outages when needed.
Utilizes problem tracking tool to notate issues and sufficient resources to assist users as needed
Quality Improvement
workflow.
Updates department knowledgebase and processes/procedures as needed
Identify areas where further solutions, training or communication is required to better serve our
customer base
Qualifications
Education:
Minimum two year degree in computer science or equivalent work experience accepted only if previous experience applies to the position. Four year degree in Computer Science, Information Technology or similar education
Experience:
Minimum two years of experience in call center, technology field, or healthcare industry. Knowledge of healthcare industry systems. Understands computer system functionality, limitations, and architecture of supported applications.License(s)/Certification(s):
Valid driver's license when driving any vehicle for work-related reasons.
Knowledge/Skills/Abilities:
Working knowledge of various hardware devices and operating systems. General knowledge of Microsoft products. Communicates effectively both verbally and non-verbally. Aptitude to multitask with multiple systems while effectively communicating with customer. Excellent typing and notation skills
Remote: Yes;
Area of Interest: Information Systems & Technical Support;
FTE/Hours per pay period: 1.0;
Department: Service Center;
Shift: 9:30AM to 6:00PM M-F;
Job ID: 147418;
Unitypoint Health