The People Concern Los Angeles , CA 90009
Posted 2 months ago
Title: IT Help Desk Tier 1
Reports to: Director of IT
Department: IT Department
Status: Full-time, Non-Exempt
Schedule: Monday
Friday (8 hour shifts, 8:30am
5pm)
Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan
SUMMARY
The Help Desk Tier 1 is responsible for responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions. The IT Technician is also responsible for providing technical assistance and support related to company-supported telephones, copiers, printers, computer systems, hardware, and software and other miscellaneous equipment.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Diagnose and resolve technical hardware and software issues (network, printer, cameras, telephones and/or server support) - ask questions to determine nature of problem
Responsible for setting up workstations with computers and necessary peripheral devices
Responsible for installing and configuring appropriate software and functions according to specifications
Offer daily operations and systems support to employees in person, via phone or email
Troubleshoot hardware and software issues in person, remotely and via phone
Verify functionality of hardware and software components
Follow up with users to ensure resolution of issues
Identify and escalate situations requiring urgent attention
Inform management of recurring problems
Log all help desk interactions; Track and route problems and requests and document resolutions
Redirect problems to correct resource
Research questions using available information resources
Stay current with system information, changes and updates
This position will drive to our various locations to serve and assist
QUALIFICATIONS
Bachelor's Degree in Computer Science or related field preferred
Minimum two (2) years of experience in troubleshooting and providing help desk support
Minimum two (2) years of experience in computer networks and systems maintenance
Minimum two (2) years customer service background
Requires a valid and clean driver license, auto insurance and reliable transportation
Ability to meet deadlines and manage stress effectively in high-pressure situations
Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience
Strong sense of discretion and confidentiality required
Strong experience in Microsoft Suite
Working knowledge of fundamental operations of relevant software, hardware and other equipment
PREFERRED QUALIFICATIONS
Adaptability
Attention to detail
Customer service orientation
Learning skills
Oral and written communication skills
Planning and organizing
Problem-solving
Stress tolerance
Team interaction
Work Environment
Combination of field and office environment
Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
On occasion walk or drive to different local sites
Will necessitate working in busy and loud environments
Will be exposed to elements like cold, heat, dust, noise and odor
May need to bend, stoop, twist and sit throughout the day
RESPONSIBILITIES COMMON TO ALL AGENCY EMPLOYEES
Maintain a safe work environment and confidentiality at all times
Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues
Organize and prioritize multiple activities to meet all external and internal deadlines
Maintain a professional demeanor that reflects positively on the agency
Demonstrate respect and courtesy toward others
Able to thrive in a work environment emphasizing teamwork and collaboration
Ability to prioritize different tasks with minimal supervision
Perform other duties as assigned
Equal Opportunity Employer
The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.
About the People Concern
The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.
With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.
The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.
Benefits & Perks
Medical Insurance
Vision Insurance
Dental Insurance
Retirement Planning (403b) & Matching
Paid Holidays
Paid Vacation Days
Paid Sick Days
Employee Assistance Plans (EAP)
TELUS Health
Flexible Spending Account (FSA)
Basic Life / Accidental Death & Dismemberment (AD&D)
Voluntary Short- and Long-Term Disability
Voluntary Pet Insurance
Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
The People Concern University & Certificates
Corporate Discounts
Other details
Pay Type Hourly
Min Hiring Rate $20.00
Max Hiring Rate $25.00
Required Education High School
Job Start Date Monday, April 22, 2024
Apply Now
The People Concern