IT Help Desk Technician

Warren Oil Company, Inc. West Memphis , AR 72301

Posted 4 months ago

Warren Oil Company has an exciting immediate opportunity for an IT Help Desk Technician in our West Memphis, AR location. Under the guidance of the IT Manager, the IT Help Desk Technician will provide a vital role in supporting the plant operations at our West Memphis manufacturing and distribution facilities. This position will be responsible for providing the local office and plant operations with all IT Support and helping to assist in resolving system wide issues.

This position will be a will be a vital part of our IT Team. The West Memphis facility includes an office, multiple plants, and warehouses operations. The IT Help Desk's primary function will be to support JD Edwards and PC based users with installation, configuration, troubleshooting and hardware related issues.


  • Competitive Compensation

  • Health, Dental, Vision and Life Insurance

  • Vacation

  • 401K

IT Help Desk Technician Duties:

  • Installation, configuration and troubleshooting of workstation PCs and other computer related hardware

  • Installing and maintaining any job-specific software

  • Installing, configuring and troubleshooting telecom system

  • Maintaining all printers/scanners and assisting in future projects

  • Provide help-desk support and resolve problems to user's satisfaction

  • Maintain system configurations, utilities, software default settings, etc.

  • Install, test and configure new workstations, peripheral equipment and software

  • Assist with on-boarding of new users, assign users and computers to proper groups

  • Document internal procedures

  • Other duties as assigned

IT Help Desk Technician

  • High School/GED. College graduate preferred.

  • A+ Certification and Network + Certification preferred but not required

  • Basic understanding of legacy phone systems and VOIP

  • Ability to solve difficult and complex problems

  • Proficient in use of Windows, based computer software.

  • Excellent organizational and planning skills

  • Detail oriented

  • Strong communication skills

Warren Oil is the largest independent blender and packager of lubricants to the automotive, agriculture, commercial and heavy-duty markets in North America. The company operates six manufacturing and packaging facilities, located in North Carolina, Alabama, Arkansas, Texas, Illinois, and Pennsylvania. Warren Oil markets its lubricants, both conventional and synthetic, domestically and internationally to over 45 countries, under the WARREN brand, the LUBRIGUARD brand, the LUBRIGOLD brand and the ITASCA brand. Warren Oil also manufactures and markets private label products for a number of Fortune 500 companies in addition to manufacturing and marketing a full line of automotive and heavy duty chemicals, including anti-freeze and brake fluids, under its proprietary AUTOGUARD brand name.

Warren Oil is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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IT Help Desk Technician

Warren Oil Company, Inc.