Warren Oil Company has an exciting immediate opportunity for an IT Help Desk Technician in our West Memphis, AR location. Under the guidance of the IT Manager, the IT Help Desk Technician will provide a vital role in supporting the plant operations at our West Memphis manufacturing and distribution facilities. This position will be responsible for providing the local office and plant operations with all IT Support and helping to assist in resolving system wide issues.
This position will be a will be a vital part of our IT Team. The West Memphis facility includes an office, multiple plants, and warehouses operations. The IT Help Desk's primary function will be to support JD Edwards and PC based users with installation, configuration, troubleshooting and hardware related issues.
Health, Dental, Vision and Life Insurance
IT Help Desk Technician Duties:
Installation, configuration and troubleshooting of workstation PCs and other computer related hardware
Installing and maintaining any job-specific software
Installing, configuring and troubleshooting telecom system
Maintaining all printers/scanners and assisting in future projects
Provide help-desk support and resolve problems to user's satisfaction
Maintain system configurations, utilities, software default settings, etc.
Install, test and configure new workstations, peripheral equipment and software
Assist with on-boarding of new users, assign users and computers to proper groups
Document internal procedures
Other duties as assigned
High School/GED. College graduate preferred.
A+ Certification and Network + Certification preferred but not required
Basic understanding of legacy phone systems and VOIP
Ability to solve difficult and complex problems
Proficient in use of Windows, based computer software.
Excellent organizational and planning skills
Strong communication skills
Warren Oil is the largest independent blender and packager of lubricants to the automotive, agriculture, commercial and heavy-duty markets in North America. The company operates six manufacturing and packaging facilities, located in North Carolina, Alabama, Arkansas, Texas, Illinois, and Pennsylvania. Warren Oil markets its lubricants, both conventional and synthetic, domestically and internationally to over 45 countries, under the WARREN brand, the LUBRIGUARD brand, the LUBRIGOLD brand and the ITASCA brand. Warren Oil also manufactures and markets private label products for a number of Fortune 500 companies in addition to manufacturing and marketing a full line of automotive and heavy duty chemicals, including anti-freeze and brake fluids, under its proprietary AUTOGUARD brand name.
Warren Oil is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Warren Oil Company, Inc.