IT Help Desk Technician

POSITION SUMMARY

Provides technical support to end user community and administers and maintains all technology systems for the organization.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Serves as the first point of contact for employee seeking technical assistance and Provides on-site and remote support to end users on a variety of issues.

• Identifies, researches, and resolves technical problems.

• Directs unresolved issues to the next level when needed.

• Documents, tracks and monitors support calls to ensure timely resolution.

• Provides end user support for all network-based software applications.

• Installs and configures PC workstations, laptops, tablet PCs and printers.

• Visits remote sites on a rotating and as-needed basis to perform end user functions not capable of being resolved remotely.

• Maintains inventories of hardware, software, forms etc.

• Maintains log of software application problems and status.

• Assists in training new employees to the level required for optimum job performance and provides refresher training for existing employees as needed.

• Assists IT Manager with new computer software

• Performs other duties as assigned

SKILLS & ABILITIES

Education: High School Graduate or General Education Degree (GED): Required Associate's Degree (two year college or technical school) or Work Equivalent, Field of Study: MIS, CS or Engineering Technology Bachelor's Degree (four year college or technical school) Preferred, Field of Study: MIS, CS or Engineering

Experience: 1 year of experience in MIS, CS or Engineering Technology

Computer Skills: Microsoft Windows Desktop Operating Systems (required) Microsoft Windows Server Operating Systems (recommended) Microsoft Active Directory (recommended) Microsoft Office Suite (required) Advanced networking methodologies (TCP/IP) (recommended) Network Printing and Queuing (required) Smart Phone IOS/Android (required) VNC or similar remote control software (highly recommended)

Campbell Clinic Benefit Summary:

Campbell Clinic offers a lucrative benefit package to support employees and their families.

• Medical / Dental / Vision Insurance

• HRA Option

• Flexible Spending Account

• Basic Life Insurance

• Voluntary Life Insurance Option

• Long-Term Disability

• Voluntary Short-Term Disability

• Accident Insurance

• Critical Illness Insurance

• 401(k) Plan Matching + Profit Sharing

• Employee Assistance Program

• Paid Time Off

• 8 Paid Holidays

ADA Disclaimer

In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Equal Opportunity Employer/Veterans/Disabled