IT Help Desk Team Leader

Gilsbar Covington , LA 70433

Posted 7 days ago

About Gilsbar:

For more than half a century, Gilsbar has offered services, solutions and support for business and associations looking for happier constituents and healthier bottom lines.

As one of the nation's largest privately held health and benefits management organizations and a market leader of malpractice and ancillary business policies for professionals, Gilsbar delivers an unwavering commitment to partnerships guided by a corporate vision and strategy focused on our clients employers, brokers, consultants, affinity groups, insurance carriers and more.

These professionals choose Gilsbar for our innovation, ingenuity, knowledge and world-class service, and continue to stay with us through the years. Our expertise makes Gilsbar the trusted choice for clients across the nation.

At Gilsbar, we look for employees who want to be a member of the Gilsbar team and are willing to work hard. If you have a good sense of humor, a cooperative attitude, can follow instructions, look for solutions not excuses, are excited to learn new skills, and are ethical and honest even when no one is watching, then we would love to hear from you!

Overview:

This position serves as the primary contact for technical assistance for end users requiring support of IT applications, services and equipment. Provides "2nd level" technical support for end-users, over the phone and through email. Coordinates IT support process to ensure requests are completed in a timely manner and ensure customers are satisfied with support services. Support spans break/fix issues including analysis and repair of connectivity, software and hardware, as well as, access requests, equipment configuration, quality control, software installation and upgrading.

Expectations:

  • Coordinates IT support process to ensure requests are completed in a timely manner and ensure customers are satisfied with support services.

  • Oversee day to day operations of the Help Desk and provides advanced support for escalated requests.

  • Meet with other departments to coordinate solutions for large scale technical issues.

  • Maintain and enhance performance of all new and existing software and applications across the organization.

  • Participate in the design, development, delivery and end user training of all new software applications.

Requirements:

The successful candidate will have at a minimum:

  • 1-3 years IT experience

  • High School diploma or GED

  • Effective communication skills

  • Extensive organization skills

  • Passion to learn and grow in the field

  • Strong multitasker

  • Ability to analyze data to resolve complex issues

Preferred qualifications include:

  • 1-3 years leadership experience
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VIEW JOBS 3/14/2019 12:00:00 AM 2019-06-12T00:00 About Gilsbar: For more than half a century, Gilsbar has offered services, solutions and support for business and associations looking for happier constituents and healthier bottom lines. As one of the nation's largest privately held health and benefits management organizations and a market leader of malpractice and ancillary business policies for professionals, Gilsbar delivers an unwavering commitment to partnerships guided by a corporate vision and strategy focused on our clients – employers, brokers, consultants, affinity groups, insurance carriers and more. These professionals choose Gilsbar for our innovation, ingenuity, knowledge and world-class service, and continue to stay with us through the years. Our expertise makes Gilsbar the trusted choice for clients across the nation. At Gilsbar, we look for employees who want to be a member of the Gilsbar team and are willing to work hard. If you have a good sense of humor, a cooperative attitude, can follow instructions, look for solutions – not excuses, are excited to learn new skills, and are ethical and honest even when no one is watching, then we would love to hear from you! Overview: This position serves as the primary contact for technical assistance for end users requiring support of IT applications, services and equipment. Provides "2nd level" technical support for end-users, over the phone and through email. Coordinates IT support process to ensure requests are completed in a timely manner and ensure customers are satisfied with support services. Support spans break/fix issues including analysis and repair of connectivity, software and hardware, as well as, access requests, equipment configuration, quality control, software installation and upgrading. Expectations: * Coordinates IT support process to ensure requests are completed in a timely manner and ensure customers are satisfied with support services. * Oversee day to day operations of the Help Desk and provides advanced support for escalated requests. * Meet with other departments to coordinate solutions for large scale technical issues. * Maintain and enhance performance of all new and existing software and applications across the organization. * Participate in the design, development, delivery and end user training of all new software applications. Requirements: The successful candidate will have at a minimum: * 1-3 years IT experience * High School diploma or GED * Effective communication skills * Extensive organization skills * Passion to learn and grow in the field * Strong multitasker * Ability to analyze data to resolve complex issues Preferred qualifications include: * 1-3 years leadership experience Gilsbar Covington LA

IT Help Desk Team Leader

Gilsbar